Estrategias de calidad para la gestión operativa de agencias de viajes minoristas”
The research aims to design and apply quality strategies for the operational management of retail travel agencies in order to guarantee customer satisfaction and competitiveness. The study used an exploratory research methodology, with a qualitative approach, including interviews and observation, wi...
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| Formato: | bachelorThesis |
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2024
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| Acceso en liña: | http://dspace.utb.edu.ec/handle/49000/16188 |
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