Evaluación de la atención al usuario en el Registro Civil de la Ciudad de Babahoyo
The purpose of this case study is to make known the way in which Civil Registry officials provide their services to the citizens of the City of Babahoyo, also to evaluate through a perception survey, whether users feel satisfied by the care received. The attention to the user are administrative and...
সংরক্ষণ করুন:
| প্রধান লেখক: | |
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| বিন্যাস: | bachelorThesis |
| প্রকাশিত: |
2020
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| বিষয়গুলি: | |
| অনলাইন ব্যবহার করুন: | http://dspace.utb.edu.ec/handle/49000/8344 |
| ট্যাগগুলো: |
ট্যাগ যুক্ত করুন
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ট্যাগ যুক্ত করুন | সংক্ষিপ্ত: | The purpose of this case study is to make known the way in which Civil Registry officials provide their services to the citizens of the City of Babahoyo, also to evaluate through a perception survey, whether users feel satisfied by the care received. The attention to the user are administrative and management units that are entrusted with the work of reception, processing, and even sometimes the analysis of complaints and suggestions, in order to direct protective assistance towards users. One of the factors that predominate the low productivity in the care received by users of the Civil Registry and identification of the city of Babahoyo is due to the reduction of personnel that this institution has had, causing the processes to be delayed, and even more because the digital support systems that have been implemented, where all users do not have access to those benefits. |
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