Atención al cliente de la Empresa Netlife de la ciudad de Babahoyo provincia de Los Ríos periodo 2023.
This case study analyzes the customer service offered by Netlife in the city of Babahoyo, during the year 2023. The service channels evaluated include: 1. Physical Office: Provides in-person assistance for inquiries, payments and technical issues. 2. Telephone Numbers: Hotline for technical support...
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| Format: | bachelorThesis |
| Publicat: |
2024
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| Matèries: | |
| Accés en línia: | http://dspace.utb.edu.ec/handle/49000/17364 |
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Afegir etiqueta | Sumari: | This case study analyzes the customer service offered by Netlife in the city of Babahoyo, during the year 2023. The service channels evaluated include: 1. Physical Office: Provides in-person assistance for inquiries, payments and technical issues. 2. Telephone Numbers: Hotline for technical support and billing queries. 3. Online Support: Tools like live chat and contact forms available on the Netlife website. 4. Social Networks: Use of platforms such as Facebook and Twitter for interaction and problem solving. 5. Email: Additional channel to receive and manage queries and complaints. 6. Mobile Application: Facilitates account management, bill payments and offers technical support. This analysis seeks to evaluate the effectiveness of these channels and propose improvements to optimize the customer experience. For more specific details, it is recommended to visit Netlife's official website or contact their customer service directly. |
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