Servicios en línea del SRI y su impacto en la resolución de los trámites tributarios en los contribuyentes en la agencia de Babahoyo, periodo 2021
In the public administrative field, in order to comply with its obligations and duties, it must provide a variety of services that allow the community to carry out its procedures in a simplified manner, being one of the alternatives that promises greater efficiency in its processes. For this reason,...
Saved in:
| Main Author: | |
|---|---|
| Format: | masterThesis |
| Published: |
2023
|
| Subjects: | |
| Online Access: | http://dspace.utb.edu.ec/handle/49000/15636 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Add Tag | Summary: | In the public administrative field, in order to comply with its obligations and duties, it must provide a variety of services that allow the community to carry out its procedures in a simplified manner, being one of the alternatives that promises greater efficiency in its processes. For this reason, the objective of the present investigation is to determine the impact of the online services of the SRI in the Babahoyo agency in the resolution of tax procedures in the period 2021. For this, a non-experimental methodology was applied, of an applied, descriptive and explanatory, as a technique a survey based on the Likert scale was used, and as a sample 177 taxpayers. Where it was obtained as a result that taxpayers consider that online services can improve the attention that users receive, however, there must be a catalog that allows them to know the management to facilitate the use of the platform. In conclusion, it was evidenced that there is a direct significant correlation of (0.279), located at the p<0.01 level, between the variables Online Services of the SRI and Resolution of tax procedures. |
|---|