Satisfacción del usuario de la Cooperativa de Ahorro y Crédito Salitre Ltda., agencia Vinces en el periodo 2022.
This case study entitled “User Satisfaction of the Salitre Savings and Credit Cooperative Ltda., Agencia Vinces in the period 2022”, exposes its main objective focused on the analysis of user satisfaction concerning the main problems present. in the Agency and turn the study will also focus on under...
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| Médium: | bachelorThesis |
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2023
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| On-line přístup: | http://dspace.utb.edu.ec/handle/49000/14724 |
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Přidat tag | _version_ | 1863483819434180608 |
|---|---|
| author | Mendoza Diaz, Kerly Jaileen |
| author_facet | Mendoza Diaz, Kerly Jaileen |
| author_role | author |
| collection | Repositorio Universidad Técnica de Babahoyo |
| dc.contributor.none.fl_str_mv | Miranda Mejía, Jorge Joffre |
| dc.creator.none.fl_str_mv | Mendoza Diaz, Kerly Jaileen |
| dc.date.none.fl_str_mv | 2023-10-19T17:11:05Z 2023-10-19T17:11:05Z 2023 |
| dc.format.none.fl_str_mv | 43 p. application/pdf |
| dc.identifier.none.fl_str_mv | http://dspace.utb.edu.ec/handle/49000/14724 |
| dc.language.none.fl_str_mv | es |
| dc.publisher.none.fl_str_mv | Babahoyo: UTB-FAFI. 2023 |
| dc.rights.none.fl_str_mv | Atribución-NoComercial-SinDerivadas 3.0 Ecuador http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ info:eu-repo/semantics/openAccess |
| dc.source.none.fl_str_mv | reponame:Repositorio Universidad Técnica de Babahoyo instname:Universidad Técnica de Babahoyo instacron:UTB |
| dc.subject.none.fl_str_mv | Satisfacción Usuario Servicio Atención Expectativas |
| dc.title.none.fl_str_mv | Satisfacción del usuario de la Cooperativa de Ahorro y Crédito Salitre Ltda., agencia Vinces en el periodo 2022. |
| dc.type.none.fl_str_mv | info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/bachelorThesis |
| description | This case study entitled “User Satisfaction of the Salitre Savings and Credit Cooperative Ltda., Agencia Vinces in the period 2022”, exposes its main objective focused on the analysis of user satisfaction concerning the main problems present. in the Agency and turn the study will also focus on understanding how the quality of the service provided directly impacts the variable being studied: user satisfaction. To carry out this study, a methodological approach is used to obtain information and interpret it to issue the results concerning the data acquired. Therefore, to comply with the collection of information, it is done by applying a survey to the members of the Cooperative and in turn the main factors related to satisfaction were determined through an EFI matrix. The use of these two techniques with their respective instruments allows a better explanation of the conclusions of the case and at the same time prepares the appropriate recommendations by what is stated in the synthesis of the work, to fully comply with the conditions and guidelines established for the preparation of the present work. |
| eu_rights_str_mv | openAccess |
| format | bachelorThesis |
| id | UTB_51f27a9d749fa5944cd31c55c6e85d69 |
| instacron_str | UTB |
| institution | UTB |
| instname_str | Universidad Técnica de Babahoyo |
| language_invalid_str_mv | es |
| network_acronym_str | UTB |
| network_name_str | Repositorio Universidad Técnica de Babahoyo |
| oai_identifier_str | oai:dspace.utb.edu.ec:49000/14724 |
| publishDate | 2023 |
| publisher.none.fl_str_mv | Babahoyo: UTB-FAFI. 2023 |
| reponame_str | Repositorio Universidad Técnica de Babahoyo |
| repository.mail.fl_str_mv | . |
| repository.name.fl_str_mv | Repositorio Universidad Técnica de Babahoyo - Universidad Técnica de Babahoyo |
| repository_id_str | 0 |
| rights_invalid_str_mv | Atribución-NoComercial-SinDerivadas 3.0 Ecuador http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ |
| spelling | Satisfacción del usuario de la Cooperativa de Ahorro y Crédito Salitre Ltda., agencia Vinces en el periodo 2022.Mendoza Diaz, Kerly JaileenSatisfacciónUsuarioServicioAtenciónExpectativasThis case study entitled “User Satisfaction of the Salitre Savings and Credit Cooperative Ltda., Agencia Vinces in the period 2022”, exposes its main objective focused on the analysis of user satisfaction concerning the main problems present. in the Agency and turn the study will also focus on understanding how the quality of the service provided directly impacts the variable being studied: user satisfaction. To carry out this study, a methodological approach is used to obtain information and interpret it to issue the results concerning the data acquired. Therefore, to comply with the collection of information, it is done by applying a survey to the members of the Cooperative and in turn the main factors related to satisfaction were determined through an EFI matrix. The use of these two techniques with their respective instruments allows a better explanation of the conclusions of the case and at the same time prepares the appropriate recommendations by what is stated in the synthesis of the work, to fully comply with the conditions and guidelines established for the preparation of the present work.This case study entitled “User Satisfaction of the Salitre Savings and Credit Cooperative Ltda., Agencia Vinces in the period 2022”, exposes its main objective focused on the analysis of user satisfaction concerning the main problems present. in the Agency and turn the study will also focus on understanding how the quality of the service provided directly impacts the variable being studied: user satisfaction. To carry out this study, a methodological approach is used to obtain information and interpret it to issue the results concerning the data acquired. Therefore, to comply with the collection of information, it is done by applying a survey to the members of the Cooperative and in turn the main factors related to satisfaction were determined through an EFI matrix. The use of these two techniques with their respective instruments allows a better explanation of the conclusions of the case and at the same time prepares the appropriate recommendations by what is stated in the synthesis of the work, to fully comply with the conditions and guidelines established for the preparation of the present work.El presente estudio de caso titulado “Satisfacción del usuario de la Cooperativa de Ahorro y Crédito Salitre Ltda., Agencia Vinces en el periodo 2022”, expone su principal objetivo enfocado en el análisis de la satisfacción de los usuarios con respecto a las principales problemáticas presentes en la Agencia y a su vez el estudio también se concentrará en entender cómo la calidad del servicio brindado impacta directamente en la variable que se está estudiando: la satisfacción del usuario. Para llevar a cabo este estudio se hace uso de un método de aproximación metodológica para así obtener información verás e interpretarla para emitir los resultados con respecto a los datos adquiridos. Por lo tanto, para cumplir con la recolección de la información se hace mediante la aplicación de una encuesta a los socios de la Cooperativa y a su vez se determinaron los principales factores relacionados a la satisfacción por medio de una matriz EFI. El uso de estas dos técnicas con sus respectivos instrumentos permite una mejor explicación de las conclusiones del caso y a su vez elaborar las recomendaciones debidas conforme a lo expuesto en la síntesis del trabajo, para así cumplir a cabalidad con las condiciones y lineamientos establecidos para la elaboración del presente trabajo.Babahoyo: UTB-FAFI. 2023Miranda Mejía, Jorge Joffre2023-10-19T17:11:05Z2023-10-19T17:11:05Z2023info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesis43 p.application/pdfhttp://dspace.utb.edu.ec/handle/49000/14724esAtribución-NoComercial-SinDerivadas 3.0 Ecuadorhttp://creativecommons.org/licenses/by-nc-nd/3.0/ec/info:eu-repo/semantics/openAccessreponame:Repositorio Universidad Técnica de Babahoyoinstname:Universidad Técnica de Babahoyoinstacron:UTB2023-10-20T08:01:20Zoai:dspace.utb.edu.ec:49000/14724Institucionalhttp://dspace.utb.edu.ec/Universidad públicahttps://utb.edu.ec/http://dspace.utb.edu.ec/oai.Ecuador...opendoar:02026-04-25T22:25:50.202040Repositorio Universidad Técnica de Babahoyo - Universidad Técnica de Babahoyotrue |
| spellingShingle | Satisfacción del usuario de la Cooperativa de Ahorro y Crédito Salitre Ltda., agencia Vinces en el periodo 2022. Mendoza Diaz, Kerly Jaileen Satisfacción Usuario Servicio Atención Expectativas |
| status_str | publishedVersion |
| title | Satisfacción del usuario de la Cooperativa de Ahorro y Crédito Salitre Ltda., agencia Vinces en el periodo 2022. |
| title_full | Satisfacción del usuario de la Cooperativa de Ahorro y Crédito Salitre Ltda., agencia Vinces en el periodo 2022. |
| title_fullStr | Satisfacción del usuario de la Cooperativa de Ahorro y Crédito Salitre Ltda., agencia Vinces en el periodo 2022. |
| title_full_unstemmed | Satisfacción del usuario de la Cooperativa de Ahorro y Crédito Salitre Ltda., agencia Vinces en el periodo 2022. |
| title_short | Satisfacción del usuario de la Cooperativa de Ahorro y Crédito Salitre Ltda., agencia Vinces en el periodo 2022. |
| title_sort | Satisfacción del usuario de la Cooperativa de Ahorro y Crédito Salitre Ltda., agencia Vinces en el periodo 2022. |
| topic | Satisfacción Usuario Servicio Atención Expectativas |
| url | http://dspace.utb.edu.ec/handle/49000/14724 |