Modelamiento del sistema de calidad de servicio por internet sobre la red de datos del isp costacomtv del cantón Urdaneta, provincia de los Ríos

The present case study designated Modeling of the Internet service quality system on the data network of the ISP Costacomtv of the Urdaneta canton, province of Los Ríos, aims to model a quality system by analyzing the type of service and equipment that allows the company improve efficiency and customer satisfaction; This is how a quality of service system or QoS refers to any technology that allows analyzing or managing data network traffic on the Internet and its main objective is to improve the performance of the network and for this to help guarantee the quality of service. The Costacomtv company that currently offers internet service carries out its activities digitally through electronic devices and provides communication with technical support and in this way allows service problems to be solved for each user who requires it. In this case study, explanatory and descriptive research was used, which in this way allowed us to carefully observe the management that has been used and causes customer satisfaction to reduce. Surveys aimed at clients were used to extract necessary information and thus support the research, if it is positively necessary to make changes to improve the quality of the service, and for this the case study aims to model the quality of the service. service and through this an improvement in customer satisfaction is obtained.

• Hlavní autor: Saa Litardo, Erick Alfredo (author)
• Médium: bachelorThesis
• Vydáno: 2023
• Témata: Modelado De Sistema De Calidad De Servicio; Análisis De Datos; Satisfacción Del Cliente; Costacomtv.
• On-line přístup: http://dspace.utb.edu.ec/handle/49000/15042