INFLUENCIA DE LOS PROCESOS DE TRANSMISIÓN DE DATOS Y TELECOMUNICACIONES Y SU GESTIÓN OPERATIVA DE COBROS Y COSTOS DE FACTURACIÓN EN CNEL SUCURSAL BABAHOYO, PROVINCIA DE LOS RÍOS.
With the satisfaction of the client we proceed to deduce the quality of the service provided by the companies and the scope of work of the organization, it is an indispensable requirement for a company or institution to provide an efficient, updated and secure service as this highlights the importan...
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| Format: | bachelorThesis |
| Idioma: | spa |
| Publicat: |
2018
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| Matèries: | |
| Accés en línia: | http://dspace.utb.edu.ec/handle/49000/4072 |
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Afegir etiqueta | Sumari: | With the satisfaction of the client we proceed to deduce the quality of the service provided by the companies and the scope of work of the organization, it is an indispensable requirement for a company or institution to provide an efficient, updated and secure service as this highlights the importance and objectives to reach the company is to say values and goals to be realized as vision of the same, the research work done to the customers of the Los Ríos Business Unit, a large number of customers who use the service this group of customers who buy the service and contribute significantly to the company for its monthly collection with their respective domiciliary rates. For this investigation the descriptive investigation will be carried out, the same one that will contribute with the respective significant knowledge of the different opinions expressed by the clients through the observation concurrently, it will proceed to know the processes that are carried out with their respective demonstrated attention to each one of them. them in aspects congruent to the questions mentioned. In itself the results of this investigation are sample of the analysis made to the current situation of the management of the processes of collections and billing costs with their due attention to the client for the claims issued by the clients and the opportunities for improvement in terms of automation it is, through this structure what is raised is the billing process of collections through the use of system tools with applicable and admissible technologies to improve the quality of service of the sale of energy of the electric company of the Business Unit. This work approves evidence of the engineering processes applying information technologies that implement measurement systems, improve the quality of service. |
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