FACTORES QUE AFECTAN LA ATENCIÓN AL CLIENTE EN LA COOPERATIVA DE AHORRO Y CRÉDITO SAN JOSÉ LIMITADA, AGENCIA VENTANAS

The savings and credit cooperative San José promotes economic development to its partners and customers through products and services with social responsibility. Which has its headquarters in San José de Chimbo and the operating agencies in Guaranda, Chillanes, San Miguel, Montalvo, Ventanas and Quito. The entity where the case study is developed is located in the canton of Ventanas province of Los Ríos, in the streets October 9 between Velasco Ibarra and May 28, it has 16 employees with the engineer Guísela Campuzano Ledesma as operational leader. The case study is related to the line of research model of administrative management, because customer service is aimed at the administrative process of the institution, with this technique the performance of each one of the members of the entity is evaluated, improving the shortcomings and promoting work development within the company in order to optimize efficiency and effectiveness, in the processes aimed at the success of the institution.

• Tác giả chính: MONTOYA PADILLA, GABRIELA ABIGAIL (author)
• Định dạng: bachelorThesis
• Ngôn ngữ: spa
• Được phát hành: 2018
• Những chủ đề: factores; eficiencia; procedimientos; responsabilidad
• Truy cập trực tuyến: http://dspace.utb.edu.ec/handle/49000/4766