Calidad de atención al usuario de La Ferretería “Alex” en la ciudad de Babahoyo periodo 2022
The objective of this research is to determine the quality of user service at the "ALEX" Hardware Store to provide good customer service, therefore, to carry out this research, the mixed methodology was implemented in its documentary design, since a bibliographic review regarding customer...
সংরক্ষণ করুন:
| প্রধান লেখক: | |
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| বিন্যাস: | bachelorThesis |
| প্রকাশিত: |
2023
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| বিষয়গুলি: | |
| অনলাইন ব্যবহার করুন: | http://dspace.utb.edu.ec/handle/49000/15216 |
| ট্যাগগুলো: |
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ট্যাগ যুক্ত করুন | সংক্ষিপ্ত: | The objective of this research is to determine the quality of user service at the "ALEX" Hardware Store to provide good customer service, therefore, to carry out this research, the mixed methodology was implemented in its documentary design, since a bibliographic review regarding customer service and purchase satisfaction, because it constitutes an essential element when selling a product or service, since the level or degree of customer satisfaction will depend on this. For which a qualitative and quantitative approach was worked, where there was input from a strategic sector of the town, the clients of the Alex hardware store. In addition, alternatives were sought to counteract the problem of poor attention received by employees, so we worked with workshops aimed at cooperative work, using three factors as a means: administrative, strategic, evaluation, and verification; Each one of them offers the necessary means to successfully complete this work. |
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