Calidad de Servicio de Internet de la Empresa APCOM en el Cantón Ventanas con equipos tecnológicos de última milla.

Currently, Internet providers (ISP) have the obligation to provide an internet service with increasingly higher speeds according to the increase in users, internet traffic, online video games, the use of social networks and streaming content, In the same way, IPTV applications that day by day increases the number of people who use this service. The purpose of this research is to analyze the Quality of Internet Service of the APCOM company in the Canton Ventanas with last-mile technological equipment, including the means and infrastructure that the company has to distribute the Internet to the home of each of its clients within and out of the city. The progress in communication technologies and the increase in recent years in the percentage of the population that uses the Internet in Ecuador, has allowed people to be connected through smart devices with access to the network regardless of distance. This increase in coverage and internet access needs has allowed the APCOM company to expand throughout rural and urban areas that lacked services such as telephone coverage or internet connection. Knowing the factors that intervene in the quality of internet service allows the APCOM company to grow in its management, with a trained technical team, technological equipment and adequate infrastructure, which allow improving the quality of service to all its users. facilitating access to high-speed internet in rural and urban areas, making it possible to bridge the digital divide.

• Main Author: Fernández Campelo, Álvaro Guillermo (author)
• Format: bachelorThesis
• Published: 2022
• Subjects: Calidad de servicio; Redes inalámbricas; Radio-enlaces; Fibra Óptica
• Online Access: http://dspace.utb.edu.ec/handle/49000/12555