La gestión operativa situacional y la calidad de atención a los usuarios del Centro de Salud Puerto Pechiche.

With the definition of the concepts of quality and warmth in the User Support Center Puerto Pechiche and Health: consideration of public health organizations as service organizations for the convenience of planted Getting to establish model UN situational operational management for the Purpose Improve Quality Care Health Services based on objective criteria users with indicators that reveal the problem that affect the quality and warmth of care particularly in primary care units The Centre UN health to raise situational operational management model to serve Care paragraph improve user. The objective situational implement operational management model and Quality of Care and warmth and from UN is Improvement A proposal was made, the demand was identified in the Services and aspects of affiliation Users addition,: you registered the Infrastructure, the type of equipment, which has is unit, the criterion is also the publisher of Quality and Technical characterized the warmth of care, measuring the degree of satisfaction. This study was made at the Health Center HEALTH DISTRICT Puerto Pechiche 12D0, San Francisco Rivers Canton Puebloviejo, the research itself effectual bathroom bases surveys of users who received attention during the months September, October and November 2015 Taking: consideration: general aspects of care, environment and care in the treatment of staff. Of 198 patients it was surveyed which 25% were males and 75% female sex. The results were 12% shows that the care was excellent, 18% of As commented very good, 40% shows that the type of care as good, was the criterion of regular UN 19% poor attention to how and finally 11%. What shows us how Average User Satisfaction is between good and very good qualification of care. With is Analysis form, based on the results from the surveys we proceeded to the development of a proposal for improving the quality and warmth of care.

• Autor Principal: Galarza Arana, Juana Elizabeth (author)
• Formato: masterThesis
• Idioma: spa
• Publicado: 2015
• Subjects: Atención; Calidad; Servicio
• Acceso en liña: http://dspace.utb.edu.ec/handle/49000/1133