Atención al cliente en el Taller de Fabricación de Soldadura “freddy” de la ciudad de Babahoyo, en el periodo 2023.
The objective of this research is to determine the quality of customer service at the "FREDDY" workshop to provide good customer service. Therefore, to carry out this research, the mixed methodology was implemented in its documentary design, since a review was carried out. bibliographical...
সংরক্ষণ করুন:
| প্রধান লেখক: | |
|---|---|
| বিন্যাস: | bachelorThesis |
| প্রকাশিত: |
2024
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| বিষয়গুলি: | |
| অনলাইন ব্যবহার করুন: | http://dspace.utb.edu.ec/handle/49000/15821 |
| ট্যাগগুলো: |
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ট্যাগ যুক্ত করুন | _version_ | 1863483798515089408 |
|---|---|
| author | Elizondo Tacle, Scarleth Elizabeth |
| author_facet | Elizondo Tacle, Scarleth Elizabeth |
| author_role | author |
| collection | Repositorio Universidad Técnica de Babahoyo |
| dc.contributor.none.fl_str_mv | Gaibor Gaibor, July Yojana |
| dc.creator.none.fl_str_mv | Elizondo Tacle, Scarleth Elizabeth |
| dc.date.none.fl_str_mv | 2024-03-27T02:42:30Z 2024-03-27T02:42:30Z 2024 |
| dc.format.none.fl_str_mv | 36 p. application/pdf |
| dc.identifier.none.fl_str_mv | http://dspace.utb.edu.ec/handle/49000/15821 |
| dc.language.none.fl_str_mv | es |
| dc.publisher.none.fl_str_mv | Babahoyo: UTB-FAFI. 2024 |
| dc.rights.none.fl_str_mv | Atribución-NoComercial-SinDerivadas 3.0 Ecuador http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ info:eu-repo/semantics/openAccess |
| dc.source.none.fl_str_mv | reponame:Repositorio Universidad Técnica de Babahoyo instname:Universidad Técnica de Babahoyo instacron:UTB |
| dc.subject.none.fl_str_mv | Atención al cliente Calidad Metodología Estratégico Verificación Evaluación |
| dc.title.none.fl_str_mv | Atención al cliente en el Taller de Fabricación de Soldadura “freddy” de la ciudad de Babahoyo, en el periodo 2023. |
| dc.type.none.fl_str_mv | info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/bachelorThesis |
| description | The objective of this research is to determine the quality of customer service at the "FREDDY" workshop to provide good customer service. Therefore, to carry out this research, the mixed methodology was implemented in its documentary design, since a review was carried out. bibliographical reference to customer service and purchase satisfaction, because it constitutes an essential element when selling a product or service, since the level or degree of customer satisfaction will depend on this. For which a qualitative and quantitative approach was worked, where there were contributions from a strategic sector of the town, the clients of the FREDDY Welding Workshop. In addition, alternatives were sought to counteract the problem of poor attention received by employees, so we worked with workshops aimed at cooperative work, using three factors as a means: administrative, strategic, evaluation, and verification; Each one of them offers the necessary means to successfully complete this work. |
| eu_rights_str_mv | openAccess |
| format | bachelorThesis |
| id | UTB_68ecc4c2534c31fa7b2f2527ae282e60 |
| instacron_str | UTB |
| institution | UTB |
| instname_str | Universidad Técnica de Babahoyo |
| language_invalid_str_mv | es |
| network_acronym_str | UTB |
| network_name_str | Repositorio Universidad Técnica de Babahoyo |
| oai_identifier_str | oai:dspace.utb.edu.ec:49000/15821 |
| publishDate | 2024 |
| publisher.none.fl_str_mv | Babahoyo: UTB-FAFI. 2024 |
| reponame_str | Repositorio Universidad Técnica de Babahoyo |
| repository.mail.fl_str_mv | . |
| repository.name.fl_str_mv | Repositorio Universidad Técnica de Babahoyo - Universidad Técnica de Babahoyo |
| repository_id_str | 0 |
| rights_invalid_str_mv | Atribución-NoComercial-SinDerivadas 3.0 Ecuador http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ |
| spelling | Atención al cliente en el Taller de Fabricación de Soldadura “freddy” de la ciudad de Babahoyo, en el periodo 2023.Elizondo Tacle, Scarleth ElizabethAtención al clienteCalidadMetodologíaEstratégicoVerificaciónEvaluaciónThe objective of this research is to determine the quality of customer service at the "FREDDY" workshop to provide good customer service. Therefore, to carry out this research, the mixed methodology was implemented in its documentary design, since a review was carried out. bibliographical reference to customer service and purchase satisfaction, because it constitutes an essential element when selling a product or service, since the level or degree of customer satisfaction will depend on this. For which a qualitative and quantitative approach was worked, where there were contributions from a strategic sector of the town, the clients of the FREDDY Welding Workshop. In addition, alternatives were sought to counteract the problem of poor attention received by employees, so we worked with workshops aimed at cooperative work, using three factors as a means: administrative, strategic, evaluation, and verification; Each one of them offers the necessary means to successfully complete this work.The objective of this research is to determine the quality of customer service at the "FREDDY" workshop to provide good customer service. Therefore, to carry out this research, the mixed methodology was implemented in its documentary design, since a review was carried out. bibliographical reference to customer service and purchase satisfaction, because it constitutes an essential element when selling a product or service, since the level or degree of customer satisfaction will depend on this. For which a qualitative and quantitative approach was worked, where there were contributions from a strategic sector of the town, the clients of the FREDDY Welding Workshop. In addition, alternatives were sought to counteract the problem of poor attention received by employees, so we worked with workshops aimed at cooperative work, using three factors as a means: administrative, strategic, evaluation, and verification; Each one of them offers the necessary means to successfully complete this work.La presente investigación tiene por objetivo determinar la calidad en atención al usuario del taller "FREDDY" para dar una buena atención al cliente, por lo tanto, para realizar esta investigación se implementó la metodología mixta en su diseño documental, ya que se realizó una revisión bibliográfica referente la atención al cliente y satisfacción de compra, porque se constituye en un elemento esencial al momento de realizar la venta de un producto o servicio, ya que de esto dependerá el nivel o grado de satisfacción de los clientes. Para la cual se trabajó un enfoque cualitativa y cuantitativa, donde se contó con aportes de un sector estratégico de la localidad, los clientes del Taller del soldadura FREDDY. Además, se buscó alternativas para contrarrestar el problema que refiere una deficiente atención recibida por parte de los empleados, por lo que se trabajó con talleres encaminados en un trabajo cooperativo, utilizando como medio tres factores: administrativo, estratégico, de evaluación, y verificación; cada uno de ellos ofrece los medios necesarios para que se cumpla con éxito el presente trabajo.Babahoyo: UTB-FAFI. 2024Gaibor Gaibor, July Yojana2024-03-27T02:42:30Z2024-03-27T02:42:30Z2024info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesis36 p.application/pdfhttp://dspace.utb.edu.ec/handle/49000/15821esAtribución-NoComercial-SinDerivadas 3.0 Ecuadorhttp://creativecommons.org/licenses/by-nc-nd/3.0/ec/info:eu-repo/semantics/openAccessreponame:Repositorio Universidad Técnica de Babahoyoinstname:Universidad Técnica de Babahoyoinstacron:UTB2024-03-27T08:01:26Zoai:dspace.utb.edu.ec:49000/15821Institucionalhttp://dspace.utb.edu.ec/Universidad públicahttps://utb.edu.ec/http://dspace.utb.edu.ec/oai.Ecuador...opendoar:02026-04-25T22:24:50.523553Repositorio Universidad Técnica de Babahoyo - Universidad Técnica de Babahoyotrue |
| spellingShingle | Atención al cliente en el Taller de Fabricación de Soldadura “freddy” de la ciudad de Babahoyo, en el periodo 2023. Elizondo Tacle, Scarleth Elizabeth Atención al cliente Calidad Metodología Estratégico Verificación Evaluación |
| status_str | publishedVersion |
| title | Atención al cliente en el Taller de Fabricación de Soldadura “freddy” de la ciudad de Babahoyo, en el periodo 2023. |
| title_full | Atención al cliente en el Taller de Fabricación de Soldadura “freddy” de la ciudad de Babahoyo, en el periodo 2023. |
| title_fullStr | Atención al cliente en el Taller de Fabricación de Soldadura “freddy” de la ciudad de Babahoyo, en el periodo 2023. |
| title_full_unstemmed | Atención al cliente en el Taller de Fabricación de Soldadura “freddy” de la ciudad de Babahoyo, en el periodo 2023. |
| title_short | Atención al cliente en el Taller de Fabricación de Soldadura “freddy” de la ciudad de Babahoyo, en el periodo 2023. |
| title_sort | Atención al cliente en el Taller de Fabricación de Soldadura “freddy” de la ciudad de Babahoyo, en el periodo 2023. |
| topic | Atención al cliente Calidad Metodología Estratégico Verificación Evaluación |
| url | http://dspace.utb.edu.ec/handle/49000/15821 |