Análisis para la automatización de los procesos administrativos para el Hotel Living’s de la ciudad de Babahoyo.

In this case study, the feasibility and benefits of automating administrative processes at Living's Hotel, located in the city of Babahoyo, are examined. The main objective is to improve efficiency, reduce errors and optimize hotel management in general. To achieve this, various technologies and solutions available on the market were researched and evaluated, considering key criteria such as scalability, integration, ease of use and information security. Current hotel processes such as front desk, reservations, HR management, and finance have been identified as error prone, inefficient, and time and resource consuming due to lack of automation. Technological solutions such as PMS systems, financial management software, automation tools, and other specialized systems have been proposed to address these shortcomings. Financial analysis reveals that despite initial implementation, training, and maintenance costs, automation delivers a positive return on investment (ROI) in a reasonable amount of time, thanks to time savings, reduced errors, and improved in efficiency. This case study demonstrates the importance of considering technology as a key tool for efficient hotel management and highlights how the automation of administrative processes can benefit both staff and guests, while improving the competitiveness of Hotel Living's in Babahoyo.

• Автор: Acosta Riquero, Ángel Alexander (author)
• Формат: bachelorThesis
• Опубліковано: 2023
• Предмети: Automatización; Procesos Administrativoso; Hotel Living's; Eficiencia; Tecnología Hotelera; Integración de Sistema; Análisis Financiero; Retorno de la Inversión (ROI); Babahoyo
• Онлайн доступ: http://dspace.utb.edu.ec/handle/49000/14871