Evaluación de la calidad de atención y satisfacción de los clientes del Comercial Joselito del cantón Baba
The objective of the case study is to determine what are the shortcomings that exist in the quality of care and customer satisfaction of the Joselito commercial, for the reason that they do not feel satisfied with the service, due to the fact that there are complaints in some customers, In terms of...
Wedi'i Gadw mewn:
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| Fformat: | bachelorThesis |
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2021
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| Pynciau: | |
| Mynediad Ar-lein: | http://dspace.utb.edu.ec/handle/49000/9700 |
| Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
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Ychwanegu Tag | Crynodeb: | The objective of the case study is to determine what are the shortcomings that exist in the quality of care and customer satisfaction of the Joselito commercial, for the reason that they do not feel satisfied with the service, due to the fact that there are complaints in some customers, In terms of delays in going to pay at the cash register, also due to the preferences that exist with some clients, they have also not received the respective training for customer service, it should be emphasized that customer loyalty is important for the success of the commercial as , it is today, within such a competitive market, so they must know how to increase and maintain the quality of customer service to satisfy the customer, which are the main promoters for the operation of the same, since they are the rationale for a business to exist; On the other hand, having a quality system in the company is necessary to avoid any type of problems that may arise in the company, since everything is linked to its operation, it is also necessary for the company to carry out courses and training for all the personnel who works in the company. |
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