El desempeño laboral y su incidencia en la atención al cliente de las secretarías del Municipio del cantón Vinces

The present research work with the theme: "work performance and its impact on customer service of the secretaries of the municipality of the Vinces canton", has as its primary objective to propose solutions that allow it to improve the situation for work performance affects the customer service of the secretaries that it goes through, therefore, it is important in an organization to study the attitudes of the personnel that make up the work team with different administrative activities that the secretaries carry out in customer service. For the identification of job performance and its impact on customer service of the secretaries of the municipality of the Vinces canton, a survey was conducted for 7 workers with the objective of developing 3 questions focused on job performance that served to verify and study the hypothesis, allowing to identify the indicators that are positively or negatively affecting the employees within the institution, to have the expected information and good clear results without errors. With the purpose of improving the current situation of the municipality of the Vinces canton, an adequate control was developed to avoid inconveniences with the customer service processes of the secretaries, using strategic and necessary tools for the work performance of the company, it was also elaborated recommendations that are taken based on the survey indicated as the result of the investigation in a precise way, all of this must be taken into account to evaluate satisfaction within the customer service area.

• Главный автор: Fernández Zárate, Clara Celinda (author)
• Формат: bachelorThesis
• Опубликовано: 2022
• Предметы: Desempeño laboral; Incidencia; Atención al cliente
• Online-ссылка: http://dspace.utb.edu.ec/handle/49000/12200