Análisis para la optimización de recursos técnicos y administrativos del Isp Zoom-Net, ubicado en el recinto Tres Postes del cantón Alfredo Baquerizo Moreno, Provincia del Guayas

The purpose of this case study is to analyze the optimization of technical and administrative resources of the company ZOOM-NET,as well as to identify the causes that cause errors in processes between the departments of the company. ZOOM-NET is a company that provides both business and residential internet services in the Tres Postes campus among others, this being the main office of the company and to which the case study was carried out, which is located, on Carmen Avenue and A Street. For the purposes of the development of this research, this study was carried out on the basis of the criteria of the field research methodology, descriptive by means of the qualitative method. The research techniques used were carried out through technical visits, as well as interviews with the manager and employees of the company in order to obtain truthful information to generate the relevant conclusions of the case, so that the line of research on which this case study is based is that of "Information and Communication Systems, Entrepreneurship and Innovation". In conclusion, it could be found that the departments involved in the case study had lacks in terms of the management of the processes, in addition to not standardizing them, thus causing a good optimization for the company in both the economic and technological part.

• 1. Verfasser: Calero Correa, Alex Francisco (author)
• Format: bachelorThesis
• Veröffentlicht: 2021
• Schlagworte: Isp; Internet; Nodo; Servicio
• Online Zugang: http://dspace.utb.edu.ec/handle/49000/9474