Análisis del servicio al cliente en la apertura de cuentas de ahorros en la Cooperativa de Ahorro y Crédito San José Ltda. de la ciudad de Montalvo
The purpose of the study carried out at the “SAN JOSÉ LTDA.” Savings and Credit Cooperative is to determine the process carried out when opening new savings accounts, an activity that is often carried out intensively in this business unit of a financial nature. What has been determined that a high p...
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| Egile nagusia: | |
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| Formatua: | bachelorThesis |
| Argitaratua: |
2021
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| Gaiak: | |
| Sarrera elektronikoa: | http://dspace.utb.edu.ec/handle/49000/9451 |
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Etiketa erantsi
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Etiketa erantsi | _version_ | 1863483822556839936 |
|---|---|
| author | Pilco de la Vega, Rodolfo Andres |
| author_facet | Pilco de la Vega, Rodolfo Andres |
| author_role | author |
| collection | Repositorio Universidad Técnica de Babahoyo |
| dc.contributor.none.fl_str_mv | Troya Terranova, Tayron Cesar |
| dc.creator.none.fl_str_mv | Pilco de la Vega, Rodolfo Andres |
| dc.date.none.fl_str_mv | 2021-06-04T20:03:32Z 2021-06-04T20:03:32Z 2021 |
| dc.format.none.fl_str_mv | 21 p. application/pdf |
| dc.identifier.none.fl_str_mv | http://dspace.utb.edu.ec/handle/49000/9451 |
| dc.language.none.fl_str_mv | es |
| dc.publisher.none.fl_str_mv | BABAHOYO: UTB, 2021 |
| dc.rights.none.fl_str_mv | Atribución-NoComercial-SinDerivadas 3.0 Ecuador http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ info:eu-repo/semantics/openAccess |
| dc.source.none.fl_str_mv | reponame:Repositorio Universidad Técnica de Babahoyo instname:Universidad Técnica de Babahoyo instacron:UTB |
| dc.subject.none.fl_str_mv | Atención al público Cuentas de ahorro Servicio de calidad |
| dc.title.none.fl_str_mv | Análisis del servicio al cliente en la apertura de cuentas de ahorros en la Cooperativa de Ahorro y Crédito San José Ltda. de la ciudad de Montalvo |
| dc.type.none.fl_str_mv | info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/bachelorThesis |
| description | The purpose of the study carried out at the “SAN JOSÉ LTDA.” Savings and Credit Cooperative is to determine the process carried out when opening new savings accounts, an activity that is often carried out intensively in this business unit of a financial nature. What has been determined that a high percentage of clients of this cooperative come from the rural area, who on many occasions have to travel more than an hour in vehicles to certain points of the roads and from there must walk to get to their homes. For this reason, they expect personalized attention, but at the same time agile and timely. It has been determined that the opening of savings accounts is under the responsibility of a single person, that at certain times when there is an agglomeration of clients, an agile service is not provided, which annoys users or clients. It is important to note that this business unit has a large clientele, most of which have savings accounts and consumer loans, which are the organization's star product. Modernization using communication technologies through the website does not allow opening savings accounts by electronic means, but rather by presence. |
| eu_rights_str_mv | openAccess |
| format | bachelorThesis |
| id | UTB_c514007779be63955701a38c9efddf4e |
| instacron_str | UTB |
| institution | UTB |
| instname_str | Universidad Técnica de Babahoyo |
| language_invalid_str_mv | es |
| network_acronym_str | UTB |
| network_name_str | Repositorio Universidad Técnica de Babahoyo |
| oai_identifier_str | oai:dspace.utb.edu.ec:49000/9451 |
| publishDate | 2021 |
| publisher.none.fl_str_mv | BABAHOYO: UTB, 2021 |
| reponame_str | Repositorio Universidad Técnica de Babahoyo |
| repository.mail.fl_str_mv | . |
| repository.name.fl_str_mv | Repositorio Universidad Técnica de Babahoyo - Universidad Técnica de Babahoyo |
| repository_id_str | 0 |
| rights_invalid_str_mv | Atribución-NoComercial-SinDerivadas 3.0 Ecuador http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ |
| spelling | Análisis del servicio al cliente en la apertura de cuentas de ahorros en la Cooperativa de Ahorro y Crédito San José Ltda. de la ciudad de MontalvoPilco de la Vega, Rodolfo AndresAtención al públicoCuentas de ahorroServicio de calidadThe purpose of the study carried out at the “SAN JOSÉ LTDA.” Savings and Credit Cooperative is to determine the process carried out when opening new savings accounts, an activity that is often carried out intensively in this business unit of a financial nature. What has been determined that a high percentage of clients of this cooperative come from the rural area, who on many occasions have to travel more than an hour in vehicles to certain points of the roads and from there must walk to get to their homes. For this reason, they expect personalized attention, but at the same time agile and timely. It has been determined that the opening of savings accounts is under the responsibility of a single person, that at certain times when there is an agglomeration of clients, an agile service is not provided, which annoys users or clients. It is important to note that this business unit has a large clientele, most of which have savings accounts and consumer loans, which are the organization's star product. Modernization using communication technologies through the website does not allow opening savings accounts by electronic means, but rather by presence.The purpose of the study carried out at the “SAN JOSÉ LTDA.” Savings and Credit Cooperative is to determine the process carried out when opening new savings accounts, an activity that is often carried out intensively in this business unit of a financial nature. What has been determined that a high percentage of clients of this cooperative come from the rural area, who on many occasions have to travel more than an hour in vehicles to certain points of the roads and from there must walk to get to their homes. For this reason, they expect personalized attention, but at the same time agile and timely. It has been determined that the opening of savings accounts is under the responsibility of a single person, that at certain times when there is an agglomeration of clients, an agile service is not provided, which annoys users or clients. It is important to note that this business unit has a large clientele, most of which have savings accounts and consumer loans, which are the organization's star product. Modernization using communication technologies through the website does not allow opening savings accounts by electronic means, but rather by presence.El estudio desarrollado en la Cooperativa de Ahorro y Crédito “SAN JOSÉ LTDA.”, tiene por finalidad determinar el proceso que se realiza en la apertura de nuevas cuentas de ahorro, actividad que en muchas ocasiones se realiza de manera intensa en esta unidad de negocios de tipo financiero. Lo que se ha podido determinar que un alto porcentaje de clientes de esta cooperativa provienen del área rural, que en muchas ocasiones tienen que viajar más de una hora en vehículos hasta ciertos puntos de las vías y de ahí debe caminar para llegar a sus hogares, por lo cual esperan una atención personalizada pero que a su vez sea ágil y oportuna. Se ha podido determinar que la apertura de cuentas de ahorro esta bajo la responsabilidad de una sola persona, que en ciertos momentos que existe aglomeración de clientes, no se presta un servicio ágil, lo que molesta a los usuarios o clientes. Es importante señalar que esta unidad empresarial tiene una alta clientela, que en su mayoría tienen cuentas de ahorro y créditos de consumo, los cuales se constituyen en el producto estrella de la organización. La modernización utilizando las tecnologías de la comunicación, por medio de la página web no permite realizar apertura de cuentas de ahorro por medios electrónicos, sino de manera presencia.BABAHOYO: UTB, 2021Troya Terranova, Tayron Cesar2021-06-04T20:03:32Z2021-06-04T20:03:32Z2021info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesis21 p.application/pdfhttp://dspace.utb.edu.ec/handle/49000/9451esAtribución-NoComercial-SinDerivadas 3.0 Ecuadorhttp://creativecommons.org/licenses/by-nc-nd/3.0/ec/info:eu-repo/semantics/openAccessreponame:Repositorio Universidad Técnica de Babahoyoinstname:Universidad Técnica de Babahoyoinstacron:UTB2022-02-08T08:17:50Zoai:dspace.utb.edu.ec:49000/9451Institucionalhttp://dspace.utb.edu.ec/Universidad públicahttps://utb.edu.ec/http://dspace.utb.edu.ec/oai.Ecuador...opendoar:02026-04-25T22:25:59.617486Repositorio Universidad Técnica de Babahoyo - Universidad Técnica de Babahoyotrue |
| spellingShingle | Análisis del servicio al cliente en la apertura de cuentas de ahorros en la Cooperativa de Ahorro y Crédito San José Ltda. de la ciudad de Montalvo Pilco de la Vega, Rodolfo Andres Atención al público Cuentas de ahorro Servicio de calidad |
| status_str | publishedVersion |
| title | Análisis del servicio al cliente en la apertura de cuentas de ahorros en la Cooperativa de Ahorro y Crédito San José Ltda. de la ciudad de Montalvo |
| title_full | Análisis del servicio al cliente en la apertura de cuentas de ahorros en la Cooperativa de Ahorro y Crédito San José Ltda. de la ciudad de Montalvo |
| title_fullStr | Análisis del servicio al cliente en la apertura de cuentas de ahorros en la Cooperativa de Ahorro y Crédito San José Ltda. de la ciudad de Montalvo |
| title_full_unstemmed | Análisis del servicio al cliente en la apertura de cuentas de ahorros en la Cooperativa de Ahorro y Crédito San José Ltda. de la ciudad de Montalvo |
| title_short | Análisis del servicio al cliente en la apertura de cuentas de ahorros en la Cooperativa de Ahorro y Crédito San José Ltda. de la ciudad de Montalvo |
| title_sort | Análisis del servicio al cliente en la apertura de cuentas de ahorros en la Cooperativa de Ahorro y Crédito San José Ltda. de la ciudad de Montalvo |
| topic | Atención al público Cuentas de ahorro Servicio de calidad |
| url | http://dspace.utb.edu.ec/handle/49000/9451 |