Análisis del proceso de la gestión documental de los clientes de la Empresa Swtelecom S.A.

Internal organization is an essential point for companies that are dedicated to providing services to the community, therefore, this study seeks to analyze the document management process in the company S.W. Telecom S.A. Through descriptive-analytical, deductive and bibliographic methods as well as the line of research of the career of Commercial Engineering, Financial Management, administrative, tax, audit, control and its sub-line, companies and public and private institutions. In the first place, it is developed from the identification of the company and each of the problems in relation to the analysis of the document management processes. Next, the information is collected through the interview and survey techniques and interview guide instruments and survey questionnaire, which allow obtaining the criteria of the people who work within the establishment and clients, in order to carry out a contrast with respect to the conceptualizations obtained from the criteria of different authors. The problems identified in connection with the client document management processes commissioned by the internal plant department are: incomplete digital information of the clients, lack of information on the part of those who go to the place of installation of the service, loss of documents, the Customer information stored on fixed and mobile devices do not have the necessary protection barriers. In conclusion, the problems, causes and effects identified affect the image that customers have of the company and is a fundamental factor when acquiring services from a company.

• 1. autor: Laborda Olaya, Mariuxi Yuliana (author)
• Format: bachelorThesis
• Wydane: 2021
• Hasła przedmiotowe: Gestión documental; Sistema; Programas; Soporte técnico
• Dostęp online: http://dspace.utb.edu.ec/handle/49000/10587