Gestión administrativa en Econofarm S.A, Farmacia Sana Sana del cantón Babahoyo, en el periodo 2023.
This case study focuses on the administrative management of Farmacia Sana Sana, located in Cantón Babahoyo and operated by ECONOFARM S.A. since 2000. The research aims to evaluate the efficiency of the current administrative system, inventory control, and customer satisfaction, with the goal of iden...
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| Formato: | bachelorThesis |
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2024
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| Acceso en liña: | http://dspace.utb.edu.ec/handle/49000/17357 |
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| author | Junco Flores, Wilson Iván |
| author_facet | Junco Flores, Wilson Iván |
| author_role | author |
| collection | Repositorio Universidad Técnica de Babahoyo |
| dc.contributor.none.fl_str_mv | Calderón Angulo, Reyes Johan |
| dc.creator.none.fl_str_mv | Junco Flores, Wilson Iván |
| dc.date.none.fl_str_mv | 2024-09-26T04:32:19Z 2024-09-26T04:32:19Z 2024 |
| dc.format.none.fl_str_mv | 46 p. application/pdf |
| dc.identifier.none.fl_str_mv | http://dspace.utb.edu.ec/handle/49000/17357 |
| dc.language.none.fl_str_mv | es |
| dc.publisher.none.fl_str_mv | Babahoyo: UTB-FAFI. 2024 |
| dc.rights.none.fl_str_mv | Atribución-NoComercial-SinDerivadas 3.0 Ecuador http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ info:eu-repo/semantics/openAccess |
| dc.source.none.fl_str_mv | reponame:Repositorio Universidad Técnica de Babahoyo instname:Universidad Técnica de Babahoyo instacron:UTB |
| dc.subject.none.fl_str_mv | Gestión administrativa Control de inventarios Satisfacción del cliente Capacitación del personal Optimización operativa Eficiencia empresarial Comercio |
| dc.title.none.fl_str_mv | Gestión administrativa en Econofarm S.A, Farmacia Sana Sana del cantón Babahoyo, en el periodo 2023. |
| dc.type.none.fl_str_mv | info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/bachelorThesis |
| description | This case study focuses on the administrative management of Farmacia Sana Sana, located in Cantón Babahoyo and operated by ECONOFARM S.A. since 2000. The research aims to evaluate the efficiency of the current administrative system, inventory control, and customer satisfaction, with the goal of identifying areas for improvement and proposing recommendations to optimize the pharmacy's operations. Through a survey of 384 individuals, data was collected on perceptions of administrative efficiency, adequacy of inventory control, and quality of customer service. The results indicate that while there is a general perception of efficiency, significant deficiencies in task coordination and inventory systems affect medication availability. Additionally, there are notable areas for improvement in staff training and customer service. The analysis of the collected data revealed that the inventory control system requires a thorough review to avoid stock shortages or excesses. Staff training needs to be more specific and continuous to improve both administrative management and service quality. Recommendations include optimizing administrative procedures by implementing modern techniques and feedback systems, updating the inventory control system with advanced technologies and regular audits, and strengthening staff training programs focused on communication and problem-solving skills. These actions are essential for enhancing operational efficiency and customer satisfaction, ensuring the sustained success of the pharmacy. |
| eu_rights_str_mv | openAccess |
| format | bachelorThesis |
| id | UTB_cd76d63364f86107223e5775aef4afed |
| instacron_str | UTB |
| institution | UTB |
| instname_str | Universidad Técnica de Babahoyo |
| language_invalid_str_mv | es |
| network_acronym_str | UTB |
| network_name_str | Repositorio Universidad Técnica de Babahoyo |
| oai_identifier_str | oai:dspace.utb.edu.ec:49000/17357 |
| publishDate | 2024 |
| publisher.none.fl_str_mv | Babahoyo: UTB-FAFI. 2024 |
| reponame_str | Repositorio Universidad Técnica de Babahoyo |
| repository.mail.fl_str_mv | . |
| repository.name.fl_str_mv | Repositorio Universidad Técnica de Babahoyo - Universidad Técnica de Babahoyo |
| repository_id_str | 0 |
| rights_invalid_str_mv | Atribución-NoComercial-SinDerivadas 3.0 Ecuador http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ |
| spelling | Gestión administrativa en Econofarm S.A, Farmacia Sana Sana del cantón Babahoyo, en el periodo 2023.Junco Flores, Wilson IvánGestión administrativaControl de inventariosSatisfacción del clienteCapacitación del personalOptimización operativaEficiencia empresarialComercioThis case study focuses on the administrative management of Farmacia Sana Sana, located in Cantón Babahoyo and operated by ECONOFARM S.A. since 2000. The research aims to evaluate the efficiency of the current administrative system, inventory control, and customer satisfaction, with the goal of identifying areas for improvement and proposing recommendations to optimize the pharmacy's operations. Through a survey of 384 individuals, data was collected on perceptions of administrative efficiency, adequacy of inventory control, and quality of customer service. The results indicate that while there is a general perception of efficiency, significant deficiencies in task coordination and inventory systems affect medication availability. Additionally, there are notable areas for improvement in staff training and customer service. The analysis of the collected data revealed that the inventory control system requires a thorough review to avoid stock shortages or excesses. Staff training needs to be more specific and continuous to improve both administrative management and service quality. Recommendations include optimizing administrative procedures by implementing modern techniques and feedback systems, updating the inventory control system with advanced technologies and regular audits, and strengthening staff training programs focused on communication and problem-solving skills. These actions are essential for enhancing operational efficiency and customer satisfaction, ensuring the sustained success of the pharmacy.This case study focuses on the administrative management of Farmacia Sana Sana, located in Cantón Babahoyo and operated by ECONOFARM S.A. since 2000. The research aims to evaluate the efficiency of the current administrative system, inventory control, and customer satisfaction, with the goal of identifying areas for improvement and proposing recommendations to optimize the pharmacy's operations. Through a survey of 384 individuals, data was collected on perceptions of administrative efficiency, adequacy of inventory control, and quality of customer service. The results indicate that while there is a general perception of efficiency, significant deficiencies in task coordination and inventory systems affect medication availability. Additionally, there are notable areas for improvement in staff training and customer service. The analysis of the collected data revealed that the inventory control system requires a thorough review to avoid stock shortages or excesses. Staff training needs to be more specific and continuous to improve both administrative management and service quality. Recommendations include optimizing administrative procedures by implementing modern techniques and feedback systems, updating the inventory control system with advanced technologies and regular audits, and strengthening staff training programs focused on communication and problem-solving skills. These actions are essential for enhancing operational efficiency and customer satisfaction, ensuring the sustained success of the pharmacy.Este estudio de caso se centra en la gestión administrativa de la Farmacia Sana Sana, ubicada en el Cantón Babahoyo y operada por ECONOFARM S.A. desde el año 2000. La investigación se enfoca en evaluar la eficiencia del sistema administrativo actual, el control de inventarios y la satisfacción del cliente, con el objetivo de identificar áreas de mejora y proponer recomendaciones para optimizar las operaciones de la farmacia. A través de una encuesta aplicada a 384 personas, se recopiló información sobre la percepción de la eficiencia administrativa, la adecuación del control de inventarios y la calidad de la atención al cliente. Los resultados indican que, aunque existe una percepción general de eficiencia, hay deficiencias significativas en la coordinación de tareas y en el sistema de inventarios, lo que afecta la disponibilidad de medicamentos. Además, la capacitación del personal y la atención al cliente presentan áreas de mejora importantes. El análisis de los datos recogidos permitió identificar que el sistema de control de inventarios necesita una revisión exhaustiva para evitar problemas de desabastecimiento o exceso de stock. La capacitación del personal debe ser más específica y continua para mejorar tanto la gestión administrativa como la calidad del servicio al cliente. Las recomendaciones incluyen la optimización de los procedimientos administrativos mediante la implementación de técnicas modernas y sistemas de retroalimentación, la actualización del sistema de control de inventarios con tecnologías avanzadas y auditorías periódicas, y el fortalecimiento de los programas de capacitación del personal enfocados en habilidades de comunicación y resolución de problemas. Estas acciones son fundamentales para elevar la eficiencia operativa y la satisfacción del cliente, asegurando el éxito sostenido de la farmacia.Babahoyo: UTB-FAFI. 2024Calderón Angulo, Reyes Johan2024-09-26T04:32:19Z2024-09-26T04:32:19Z2024info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesis46 p.application/pdfhttp://dspace.utb.edu.ec/handle/49000/17357esAtribución-NoComercial-SinDerivadas 3.0 Ecuadorhttp://creativecommons.org/licenses/by-nc-nd/3.0/ec/info:eu-repo/semantics/openAccessreponame:Repositorio Universidad Técnica de Babahoyoinstname:Universidad Técnica de Babahoyoinstacron:UTB2024-09-26T08:07:59Zoai:dspace.utb.edu.ec:49000/17357Institucionalhttp://dspace.utb.edu.ec/Universidad públicahttps://utb.edu.ec/http://dspace.utb.edu.ec/oai.Ecuador...opendoar:02026-04-25T22:21:48.654509Repositorio Universidad Técnica de Babahoyo - Universidad Técnica de Babahoyotrue |
| spellingShingle | Gestión administrativa en Econofarm S.A, Farmacia Sana Sana del cantón Babahoyo, en el periodo 2023. Junco Flores, Wilson Iván Gestión administrativa Control de inventarios Satisfacción del cliente Capacitación del personal Optimización operativa Eficiencia empresarial Comercio |
| status_str | publishedVersion |
| title | Gestión administrativa en Econofarm S.A, Farmacia Sana Sana del cantón Babahoyo, en el periodo 2023. |
| title_full | Gestión administrativa en Econofarm S.A, Farmacia Sana Sana del cantón Babahoyo, en el periodo 2023. |
| title_fullStr | Gestión administrativa en Econofarm S.A, Farmacia Sana Sana del cantón Babahoyo, en el periodo 2023. |
| title_full_unstemmed | Gestión administrativa en Econofarm S.A, Farmacia Sana Sana del cantón Babahoyo, en el periodo 2023. |
| title_short | Gestión administrativa en Econofarm S.A, Farmacia Sana Sana del cantón Babahoyo, en el periodo 2023. |
| title_sort | Gestión administrativa en Econofarm S.A, Farmacia Sana Sana del cantón Babahoyo, en el periodo 2023. |
| topic | Gestión administrativa Control de inventarios Satisfacción del cliente Capacitación del personal Optimización operativa Eficiencia empresarial Comercio |
| url | http://dspace.utb.edu.ec/handle/49000/17357 |