CALIDAD DE ATENCIÓN AL CLIENTE EN LA CORPORACIÓN NACIONAL DE TELECOMUNICACIONES EP-AGENCIA BABAHOYO
oday, customers value more to receive a good service than to buy cheap, customers neither forget nor forgive a company that has failed to meet their expectations, which has eroded the customer's average loyalty. Companies must be firmly anchored in the commercial vanguard and adapt to various f...
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| Format: | bachelorThesis |
| Language: | spa |
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2018
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| Online Access: | http://dspace.utb.edu.ec/handle/49000/5561 |
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| author | Pinela Guisado, Edinson Medardo |
| author_facet | Pinela Guisado, Edinson Medardo |
| author_role | author |
| collection | Repositorio Universidad Técnica de Babahoyo |
| dc.contributor.none.fl_str_mv | Cpa. Mora Aristega, Julio Ernesto |
| dc.creator.none.fl_str_mv | Pinela Guisado, Edinson Medardo |
| dc.date.none.fl_str_mv | 2018 2019-02-19T22:31:12Z 2019-02-19T22:31:12Z |
| dc.format.none.fl_str_mv | 18 p. application/pdf |
| dc.identifier.none.fl_str_mv | http://dspace.utb.edu.ec/handle/49000/5561 |
| dc.language.none.fl_str_mv | spa |
| dc.publisher.none.fl_str_mv | Babahoyo : UTB |
| dc.rights.none.fl_str_mv | info:eu-repo/semantics/openAccess |
| dc.source.none.fl_str_mv | reponame:Repositorio Universidad Técnica de Babahoyo instname:Universidad Técnica de Babahoyo instacron:UTB |
| dc.subject.none.fl_str_mv | atencion calidad empresas servicio |
| dc.title.none.fl_str_mv | CALIDAD DE ATENCIÓN AL CLIENTE EN LA CORPORACIÓN NACIONAL DE TELECOMUNICACIONES EP-AGENCIA BABAHOYO |
| dc.type.none.fl_str_mv | info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/bachelorThesis |
| description | oday, customers value more to receive a good service than to buy cheap, customers neither forget nor forgive a company that has failed to meet their expectations, which has eroded the customer's average loyalty. Companies must be firmly anchored in the commercial vanguard and adapt to various factors such as social and technological changes that directly influence the quality of customer service. The CNT-EP is a macro Ecuadorian entity, with national agencies, which are dedicated to providing telecommunications services; the service delivery activity generates or implies developing a good customer care service; The permanence of the companies in the markets necessarily depends on the strategies and managerial decisions focused on various purposes that include the good treatment of the subscriber and the quality of customer service. |
| eu_rights_str_mv | openAccess |
| format | bachelorThesis |
| id | UTB_d1f8ae0405566debd352b3c2b1554634 |
| instacron_str | UTB |
| institution | UTB |
| instname_str | Universidad Técnica de Babahoyo |
| language | spa |
| network_acronym_str | UTB |
| network_name_str | Repositorio Universidad Técnica de Babahoyo |
| oai_identifier_str | oai:dspace.utb.edu.ec:49000/5561 |
| publishDate | 2018 |
| publisher.none.fl_str_mv | Babahoyo : UTB |
| reponame_str | Repositorio Universidad Técnica de Babahoyo |
| repository.mail.fl_str_mv | . |
| repository.name.fl_str_mv | Repositorio Universidad Técnica de Babahoyo - Universidad Técnica de Babahoyo |
| repository_id_str | 0 |
| spelling | CALIDAD DE ATENCIÓN AL CLIENTE EN LA CORPORACIÓN NACIONAL DE TELECOMUNICACIONES EP-AGENCIA BABAHOYOPinela Guisado, Edinson Medardoatencioncalidadempresasserviciooday, customers value more to receive a good service than to buy cheap, customers neither forget nor forgive a company that has failed to meet their expectations, which has eroded the customer's average loyalty. Companies must be firmly anchored in the commercial vanguard and adapt to various factors such as social and technological changes that directly influence the quality of customer service. The CNT-EP is a macro Ecuadorian entity, with national agencies, which are dedicated to providing telecommunications services; the service delivery activity generates or implies developing a good customer care service; The permanence of the companies in the markets necessarily depends on the strategies and managerial decisions focused on various purposes that include the good treatment of the subscriber and the quality of customer service.Hoy en día los clientes valoran más recibir un buen servicio que comprar barato, los clientes ni olvidan ni perdonan a una empresa que ha fallado a la hora de satisfacer sus expectativas, lo que ha erosionado la fidelización media del cliente. Las empresas deben estar afianzadas a la vanguardia comercial y adaptándose a diversos factores como los cambios sociales y tecnológicos que influyen directamente en la calidad de atención al cliente. La CNT-EP es una entidad ecuatoriana macro, con agencias a nivel nacional, las cuales se dedican a brindar servicios de telecomunicaciones; la actividad de entrega de servicios genera o implica desarrollar un buen trato de atención al usuario; la permanencia de las empresas en los mercados depende necesariamente de las estrategias y de decisiones gerenciales enfocadas a diversos propósitos que incluyen el buen trato al abonado y la calidad de atención al cliente.Babahoyo : UTBCpa. Mora Aristega, Julio Ernesto2019-02-19T22:31:12Z2019-02-19T22:31:12Z2018info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesis18 p.application/pdfhttp://dspace.utb.edu.ec/handle/49000/5561spainfo:eu-repo/semantics/openAccessreponame:Repositorio Universidad Técnica de Babahoyoinstname:Universidad Técnica de Babahoyoinstacron:UTB2019-02-20T08:00:24Zoai:dspace.utb.edu.ec:49000/5561Institucionalhttp://dspace.utb.edu.ec/Universidad públicahttps://utb.edu.ec/http://dspace.utb.edu.ec/oai.Ecuador...opendoar:02026-04-25T22:23:45.744975Repositorio Universidad Técnica de Babahoyo - Universidad Técnica de Babahoyotrue |
| spellingShingle | CALIDAD DE ATENCIÓN AL CLIENTE EN LA CORPORACIÓN NACIONAL DE TELECOMUNICACIONES EP-AGENCIA BABAHOYO Pinela Guisado, Edinson Medardo atencion calidad empresas servicio |
| status_str | publishedVersion |
| title | CALIDAD DE ATENCIÓN AL CLIENTE EN LA CORPORACIÓN NACIONAL DE TELECOMUNICACIONES EP-AGENCIA BABAHOYO |
| title_full | CALIDAD DE ATENCIÓN AL CLIENTE EN LA CORPORACIÓN NACIONAL DE TELECOMUNICACIONES EP-AGENCIA BABAHOYO |
| title_fullStr | CALIDAD DE ATENCIÓN AL CLIENTE EN LA CORPORACIÓN NACIONAL DE TELECOMUNICACIONES EP-AGENCIA BABAHOYO |
| title_full_unstemmed | CALIDAD DE ATENCIÓN AL CLIENTE EN LA CORPORACIÓN NACIONAL DE TELECOMUNICACIONES EP-AGENCIA BABAHOYO |
| title_short | CALIDAD DE ATENCIÓN AL CLIENTE EN LA CORPORACIÓN NACIONAL DE TELECOMUNICACIONES EP-AGENCIA BABAHOYO |
| title_sort | CALIDAD DE ATENCIÓN AL CLIENTE EN LA CORPORACIÓN NACIONAL DE TELECOMUNICACIONES EP-AGENCIA BABAHOYO |
| topic | atencion calidad empresas servicio |
| url | http://dspace.utb.edu.ec/handle/49000/5561 |