Satisfacción al cliente de la empresa Evaris S.A
The present case study is developed in the company Evaris S.A. which was created by Mr. Guido Ricardo Bayas Bazantes, Evaris has a history of more than 20 years in the city of Babahoyo in the agro-industrial trade, this entity is dedicated to the manufacture and sale of machinery, equipment for agri...
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| Format: | bachelorThesis |
| Jezik: | spa |
| Izdano: |
2019
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| Teme: | |
| Online pristup: | http://dspace.utb.edu.ec/handle/49000/5660 |
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Dodaj oznaku | Sažetak: | The present case study is developed in the company Evaris S.A. which was created by Mr. Guido Ricardo Bayas Bazantes, Evaris has a history of more than 20 years in the city of Babahoyo in the agro-industrial trade, this entity is dedicated to the manufacture and sale of machinery, equipment for agriculture, and structures, frames or metal frameworks for construction and mining. Evaris S.A. is being affected by a critical situation, refers to the satisfaction that customers feel for the delays of the delivery of agricultural machinery and equipment, therefore, the objective of this case study is to analyze the flaws that are evident in Evaris and To investigate which are the causes by which this dissatisfaction is generated by internal and external clients. East |
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