Atención a los usuarios del Gobierno Autónomo Descentralizado Parroquial Rural de San Juan de Juana de Oro, periodo 2024.

The case study entitled: Customer Service for the Decentralized Autonomous Government of San Juan de Juana de Oro, period 2024. Its general objective is to evaluate the quality of customer service provided to the community by public servants and its impact on citizen satisfaction, using tools and techniques such as interviews and surveys in order to ensure efficient customer service by establishing resolutions for the lack of staff training, errors in the management of information in key areas, poor internal communication, misinformation on procedures and regulations, and also shows a deficiency in a comprehensive monitoring system within customer service. The quantitative and qualitative method was used to obtain the number of respondents, a finite sample was applied, which resulted in 373 users. In addition, various theoretical foundations have been analyzed to help understand the subject, in turn, an interview has been implemented for the responsible authority and a survey for users, which facilitated the obtaining of information and facilitated the identification of processes that need to be improved; It is recommended that ongoing staff training programs be developed to strengthen knowledge, skills and attitudes, ensuring efficient and quality care. In this regard, it is suggested that the “Rural Parish Autonomous Decentralized Government of San Juan” take advantage of the information collected in this case study.

• Hovedforfatter: Salcedo Espinoza, Isabel María (author)
• Format: bachelorThesis
• Udgivet: 2025
• Fag: Atención al Usuario; Calidad de Servicio; Satisfacción; Incidencia; Evaluación; Comercio
• Online adgang: http://dspace.utb.edu.ec/handle/49000/18178