La comunicación asertiva y su influencia en el ambiente organizacional de las Secretarias de la Alcaldía del cantón Babahoyo

The main objective of the research work presented is to identify the influence of assertive communication in the work environment of the secretaries of the Mayor's Office of Babahoyo. This is a subject of complete social relevance because currently there is a lack of communication skills to express themselves correctly, that is, specifically in the workplace, professionals lack clear knowledge about how to use verbal and non-verbal language to interact within your work environment. This makes labor relations unhealthy, greatly affecting the organizational environment. This project focused on developing, by consulting bibliographic sources, the themes related to assertive communication and its impact on the work environment, that is, it is a descriptive research. For its part, it was also necessary to use techniques such as the survey and instruments such as the questionnaire to know the problems presented in the secretaries of the Mayor's Office of Babahoyo, this allowed to collect the most significant findings regarding the situations presented. This is how this research has allowed to expose this issue to make known the relevance of communicating correctly using the right words, expressing ideas honestly and in a timely manner, using correct non-verbal language, respecting and enforcing opinions, among others factors that together allow to achieve an optimal organizational environment.

• Autor principal: Carpio Acosta, Gloria Estefani (author)
• Formato: bachelorThesis
• Publicado: 2021
• Materias: Comunicación asertiva; Ambiente organizacional; Habilidades comunicativas
• Acceso en línea: http://dspace.utb.edu.ec/handle/49000/10043