Servicio al cliente del Restobar "La Bacana" del Cantón Babahoyo.
The present case study called "Customer Service of Restobar La Bacana in the city of Babahoyo", analyzes the shortcomings and difficulties that the business experiences due to the absence of timely attention to consumers; and the influence of the variable in question, on the experience and...
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| Format: | bachelorThesis |
| Izdano: |
2022
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| Teme: | |
| Online pristup: | http://dspace.utb.edu.ec/handle/49000/12579 |
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Dodaj oznaku | Sažetak: | The present case study called "Customer Service of Restobar La Bacana in the city of Babahoyo", analyzes the shortcomings and difficulties that the business experiences due to the absence of timely attention to consumers; and the influence of the variable in question, on the experience and expectations of the Babahoyense community on the organization. Through the use of a descriptive-bibliographical research methodology, it is intended to support, with reliable theoretical arguments, the crucial reasons and motives that prevent the continuation of the company's success. Through the description of the relevant particularities found thanks to the contribution of the owner manager and the clients, through information collection instruments such as the interview and survey applied respectively; the problems that the Restobar "La Bacana" currently presents are exposed in depth; concluding that among all the factors that distort the image of the place, customer service is the one that has the greatest weight on the high levels of dissatisfaction on the part of consumers. |
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