Satisfacción del usuario en el Gobierno Autónomo Descentralizado Parroquial Rural Febres Cordero en el periodo 2023.

This study analyzes citizen satisfaction with the services provided by the Decentralized Autonomous Government (GAD) of the Rural Parish of Febres Cordero. Through surveys and interviews, the main factors affecting user perception were identified, including efficiency in response times, service quality, accessibility, and institutional communication. The results reveal significant dissatisfaction within the community, highlighting the need for improvements in public management. Additionally, it was found that the lack of transparency and limited communication channels negatively impact citizens' trust in the institution. Furthermore, low community participation in decision-making contributes to the negative perception of the GAD’s management. To address these issues, strategies such as optimizing administrative processes, strengthening customer service, and implementing more effective communication mechanisms are suggested. In conclusion, the research highlights the importance of improving the relationship between the GAD and the community through actions that ensure greater accessibility, efficiency, and citizen participation, ultimately strengthening trust in the institution and enhancing the quality of public services.

• Main Author: Sánchez Sánchez, Jomaira Liseth (author)
• Format: bachelorThesis
• Published: 2025
• Subjects: Satisfacción del usuario; Gestión pública; Accesibilidad; Participación ciudadana; Transparencia; Comercio
• Online Access: http://dspace.utb.edu.ec/handle/49000/18180