Servicios al cliente de la Despensa Prieto de la ciudad de Babahoyo
The purpose of this case study is to analyze in a technical way the Customer Service of the Pantry "Prieto" in the city of Babahoyo, in order to determine the main problems that the organization has that harm users choosing to emigrate to the competition that is more aggressive and innovat...
Salvato in:
| Autore principale: | |
|---|---|
| Natura: | bachelorThesis |
| Pubblicazione: |
2021
|
| Soggetti: | |
| Accesso online: | http://dspace.utb.edu.ec/handle/49000/10594 |
| Tags: |
Aggiungi Tag
Nessun Tag, puoi essere il primo ad aggiungerne!!
|
Aggiungi Tag | _version_ | 1863483741030055936 |
|---|---|
| author | Morán Cabezas, Meyster Analy |
| author_facet | Morán Cabezas, Meyster Analy |
| author_role | author |
| collection | Repositorio Universidad Técnica de Babahoyo |
| dc.contributor.none.fl_str_mv | Remache, Johanna Elizabeth |
| dc.creator.none.fl_str_mv | Morán Cabezas, Meyster Analy |
| dc.date.none.fl_str_mv | 2021-11-19T15:02:31Z 2021-11-19T15:02:31Z 2021 |
| dc.format.none.fl_str_mv | 30 p. application/pdf |
| dc.identifier.none.fl_str_mv | http://dspace.utb.edu.ec/handle/49000/10594 |
| dc.language.none.fl_str_mv | es |
| dc.publisher.none.fl_str_mv | BABAHOYO: UTB, 2021 |
| dc.rights.none.fl_str_mv | Atribución-NoComercial-SinDerivadas 3.0 Ecuador http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ info:eu-repo/semantics/openAccess |
| dc.source.none.fl_str_mv | reponame:Repositorio Universidad Técnica de Babahoyo instname:Universidad Técnica de Babahoyo instacron:UTB |
| dc.subject.none.fl_str_mv | Servicio al cliente Despensa Empleados COVID-19 |
| dc.title.none.fl_str_mv | Servicios al cliente de la Despensa Prieto de la ciudad de Babahoyo |
| dc.type.none.fl_str_mv | info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/bachelorThesis |
| description | The purpose of this case study is to analyze in a technical way the Customer Service of the Pantry "Prieto" in the city of Babahoyo, in order to determine the main problems that the organization has that harm users choosing to emigrate to the competition that is more aggressive and innovative every day. The following information is supported by those directly involved in the investigation, such as the owner manager and consumers, through essential data collection tools such as the interview and survey carried out respectively with the aforementioned actors. This research was developed based on the conditions of the deductive method, which helped to determine the particular causes that have caused Customer Service to be increasingly deteriorated in the entity, together with a descriptive-bibliographic methodology, the Failures found were correctly detailed, validating key information provided by the various means of verifying knowledge as a pillar to support what is described in the current document. |
| eu_rights_str_mv | openAccess |
| format | bachelorThesis |
| id | UTB_f84d8602c15fdd75e113d690a754912a |
| instacron_str | UTB |
| institution | UTB |
| instname_str | Universidad Técnica de Babahoyo |
| language_invalid_str_mv | es |
| network_acronym_str | UTB |
| network_name_str | Repositorio Universidad Técnica de Babahoyo |
| oai_identifier_str | oai:dspace.utb.edu.ec:49000/10594 |
| publishDate | 2021 |
| publisher.none.fl_str_mv | BABAHOYO: UTB, 2021 |
| reponame_str | Repositorio Universidad Técnica de Babahoyo |
| repository.mail.fl_str_mv | . |
| repository.name.fl_str_mv | Repositorio Universidad Técnica de Babahoyo - Universidad Técnica de Babahoyo |
| repository_id_str | 0 |
| rights_invalid_str_mv | Atribución-NoComercial-SinDerivadas 3.0 Ecuador http://creativecommons.org/licenses/by-nc-nd/3.0/ec/ |
| spelling | Servicios al cliente de la Despensa Prieto de la ciudad de BabahoyoMorán Cabezas, Meyster AnalyServicio al clienteDespensaEmpleadosCOVID-19The purpose of this case study is to analyze in a technical way the Customer Service of the Pantry "Prieto" in the city of Babahoyo, in order to determine the main problems that the organization has that harm users choosing to emigrate to the competition that is more aggressive and innovative every day. The following information is supported by those directly involved in the investigation, such as the owner manager and consumers, through essential data collection tools such as the interview and survey carried out respectively with the aforementioned actors. This research was developed based on the conditions of the deductive method, which helped to determine the particular causes that have caused Customer Service to be increasingly deteriorated in the entity, together with a descriptive-bibliographic methodology, the Failures found were correctly detailed, validating key information provided by the various means of verifying knowledge as a pillar to support what is described in the current document.The purpose of this case study is to analyze in a technical way the Customer Service of the Pantry "Prieto" in the city of Babahoyo, in order to determine the main problems that the organization has that harm users choosing to emigrate to the competition that is more aggressive and innovative every day. The following information is supported by those directly involved in the investigation, such as the owner manager and consumers, through essential data collection tools such as the interview and survey carried out respectively with the aforementioned actors. This research was developed based on the conditions of the deductive method, which helped to determine the particular causes that have caused Customer Service to be increasingly deteriorated in the entity, together with a descriptive-bibliographic methodology, the Failures found were correctly detailed, validating key information provided by the various means of verifying knowledge as a pillar to support what is described in the current document.El presente estudio de caso, tiene como finalidad analizar de forma técnica el Servicio al Cliente de la Despensa “Prieto” de la ciudad de Babahoyo, con el objetivo de determinar los principales problemas que posee la organización que perjudican que los usuarios opten por emigrar a la competencia que cada día es más agresiva e innovadora. La siguiente información, es respaldada por los involucrados que intervienen directamente en la investigación, como son el gerente propietario y los consumidores, por medio de herramientas de recolección de datos indispensables como la entrevista y encuesta ejecutadas respectivamente con los actores antes mencionados. La presente investigación, se desarrolló con base a las condiciones del método deductivo, el cual ayudó a determinar las causas particulares que han ocasionado que el Servicio al Cliente se ve cada vez más deteriorada en la entidad, junto con una metodología descriptiva-bibliográfica, las falencias encontradas se detallaron de forma correcta validándose de información clave proporcionada por los diversos medios de verificación de conocimientos como pilar para respaldar lo descrito en el actual documento.BABAHOYO: UTB, 2021Remache, Johanna Elizabeth2021-11-19T15:02:31Z2021-11-19T15:02:31Z2021info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesis30 p.application/pdfhttp://dspace.utb.edu.ec/handle/49000/10594esAtribución-NoComercial-SinDerivadas 3.0 Ecuadorhttp://creativecommons.org/licenses/by-nc-nd/3.0/ec/info:eu-repo/semantics/openAccessreponame:Repositorio Universidad Técnica de Babahoyoinstname:Universidad Técnica de Babahoyoinstacron:UTB2022-02-08T08:34:41Zoai:dspace.utb.edu.ec:49000/10594Institucionalhttp://dspace.utb.edu.ec/Universidad públicahttps://utb.edu.ec/http://dspace.utb.edu.ec/oai.Ecuador...opendoar:02026-04-25T22:22:08.772764Repositorio Universidad Técnica de Babahoyo - Universidad Técnica de Babahoyotrue |
| spellingShingle | Servicios al cliente de la Despensa Prieto de la ciudad de Babahoyo Morán Cabezas, Meyster Analy Servicio al cliente Despensa Empleados COVID-19 |
| status_str | publishedVersion |
| title | Servicios al cliente de la Despensa Prieto de la ciudad de Babahoyo |
| title_full | Servicios al cliente de la Despensa Prieto de la ciudad de Babahoyo |
| title_fullStr | Servicios al cliente de la Despensa Prieto de la ciudad de Babahoyo |
| title_full_unstemmed | Servicios al cliente de la Despensa Prieto de la ciudad de Babahoyo |
| title_short | Servicios al cliente de la Despensa Prieto de la ciudad de Babahoyo |
| title_sort | Servicios al cliente de la Despensa Prieto de la ciudad de Babahoyo |
| topic | Servicio al cliente Despensa Empleados COVID-19 |
| url | http://dspace.utb.edu.ec/handle/49000/10594 |