Estrategia SERVICE DESK alineado a ITIL para la gestión de servicios de tecnologías de la información, en el cuerpo de bomberos de Latacunga
The present work includes a strategy for the management of Information Technology (IT) services according to the needs and level of maturity of the technological area of the Latacunga Fire Department, taking into account that organizations increasingly depend on the Informatics to achieve your ins...
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| Hlavní autor: | |
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| Médium: | masterThesis |
| Jazyk: | spa |
| Vydáno: |
2020
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| Témata: | |
| On-line přístup: | http://repositorio.utc.edu.ec/handle/27000/7238 |
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Přidat tag | Shrnutí: | The present work includes a strategy for the management of Information Technology (IT) services according to the needs and level of maturity of the technological area of the Latacunga Fire Department, taking into account that organizations increasingly depend on the Informatics to achieve your institutional objectives. The proposed strategy is aligned to ITIL, this being a reference framework recognized and used worldwide, which describes a set of best practices and experiences for the correct administration of IT services, with a focus on managing processes chosen to achieve quality. in the different operations with constant continuous improvement, which will allow excellent communication between clients, end users and the IT department, becoming an effective and efficient area, achieving the satisfaction of each one of them. |
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