Desarrollo de una aplicación WEB para la gestión de procesos de facturación y soporte técnico en la empresa PATO NET en el cantón La Maná.

The present investigation was carried out at Pato Net company located in La Maná canton, with the purpose to automatize and manage the processes that had been carried out in a traditional way on Excel sheets. For this reason, an open source web application was made to improve the management of all the processes that are carried out daily, such as: client management, internet plan billing, statistical reports and technical support to customers. Therefore a preliminary research to collect information was made, the documentary or theoretical research that started from different bibliographic review and documentary sources those were used to strengthen the work, in the same way interview technique was handled directed to the company owner to know needs and to obtain functional requirements that the application will have, later to Web application development SCRUM methodology was applied considered as one of the most used standard agile methodologies, This allowed to carried out the web application. Implementing web automation system of the processes was obtained, which will avoid timing and resources loos, it is concluded that through this application use, a better service could be provided by who are in charge of the company and customers. This Web application will be implemented by administrator, secretary and the technicians because they will have clear and precise users information, at the same way it will be useful for clients who will be able to access the website to inform about new promotions and offered plans and access to Online Technical Support service.

• Hovedforfatter: Fueres Inlago, Jhonatan Santiago (author)
• Format: bachelorThesis
• Sprog: spa
• Udgivet: 2020
• Fag: Informática; Aplicación WEB; Código abierto; Gestión de procesos
• Online adgang: http://repositorio.utc.edu.ec/handle/27000/6700