Diseño de un sistema de incentivos en el departamento de cartera y agencias La Matriz de la Empresa Eléctrica Provincial Cotopaxi S.A.

The Portfolio Department and Agencies of the “Empresa Eléctrica Provincial de Cotopaxi S.A.” is located in the Province of Cotopaxi, Canton Latacunga, Parish “La Matriz”, at 554 Marqués de Maenza and Quijano y Ordoñez Streets, this department performs the collection process of economic values and the recovery of the past-due portfolio For the concept of electric power service to users in residential and commercial rates. It was identified that there is a low rate of collection of past due loans by the employees who execute their activities in this area of the company. These recovery values, since they are not adequate, directly affect the solvency and liquidity of the entity. Therefore, in order to provide a viable solution to this problem, the design of an incentive system was proposed, which aims to improve both the rate of collection of the portfolio and the job satisfaction among employees of the department. The incentive system has as a methodology the use of primary and secondary information sources, such as internal documents of the institution, statements of financial situation, among others, which allowed a preliminary analysis and the generation of matrices in conjunction with the evaluation formats for Compliance and work performance through indicators. The implementation of the incentive system through the action plan is expected that the portfolio department and the agencies improve their collection rate of the past-due portfolio by approximately 7% more, in reference to the collection of previous years. In addition, it will allow the structuring of appropriate work environments, by allowing the pertinence and empowerment of the various tasks that are carried out daily, in order to improve their productivity through non-economic incentive strategies in the area. For the implementation of the system once it is approved by the departmental head, it will be structured or divided by the following stages: initial preparation, identification of the problematic situation, solution strategies, implementation, change control and follow-up. In such a way, that it allows fulfilling the objectives of recovery created at the business level, supported by the action plan and its execution in the personnel.

• Autore principale: Espinosa Villamarín, Angel Aníbal (author)
• Altri autori: Molina Chacón, César Fernando (author)
• Natura: bachelorThesis
• Lingua: spa
• Pubblicazione: 2019
• Soggetti: Ingeniería Industrial; Sistema de Incentivos; Liquidez; Solvencia
• Accesso online: http://repositorio.utc.edu.ec/handle/27000/5570