Desarrollo organizacional en el servicio de transporte ejecutivo: Diseño de un sistema de control interno para la empresa EUROMOVING FAST CIA. LTDA. De la ciudad de Quito.
This research work is done with the purpose of describing the elements of the organizational development in the executive transport service. The development of the executive transport service is an important part of Ecuadorian economics and it needs some change parameters, quality negotiation, proce...
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| Formatua: | masterThesis |
| Hizkuntza: | spa |
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2011
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| Sarrera elektronikoa: | http://repositorio.utc.edu.ec/handle/27000/6586 |
| Etiketak: |
Etiketa erantsi
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Etiketa erantsi | Gaia: | This research work is done with the purpose of describing the elements of the organizational development in the executive transport service. The development of the executive transport service is an important part of Ecuadorian economics and it needs some change parameters, quality negotiation, process reengineering, competitivity, and control. There are many categories of transport, but the executive transport is the unique service and it must maintain an efficient, effective and appropriate system, for that reason it has been detected as a problem the necessity of adjusting and doing research of the activities and procedures through an internal control system that will produce more requirements in the workers of each department of the Euromoving Fast enterprise on the base of objectives and actions of internal organizational development. The methodology used in this work was “workable project”, it means, a research of documentalbibliographic type, an intense analysis from the source (survey) and an original proposal in which it is described through the Procedure Manual every 21 departmental procedures. The sample applied to the diagnostic-situational process was of 252 people who are divided into workers, financial managers and enterprise dealers. Its objective was to find a relation of the service offer and the demand satisfaction. Therefore, it was made a questionnaire to each diagnostic groups before mentioned, with closed questions and the same that has relation among segments to check the answer level. The favored people of this research are who form part of the enterprise. Finally, it was described to the proposal Manual of Administrative Procedure to the Euromoving Fast Enterprise pointing the process for every department. |
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