Elaboración del manual de prestación de servicios para el laboratorio de servicios de la carrera de ingeniería en ecoturismo de la UTC

This research work has been conducted with the aim of identifying the problems that exist in the customer service and the alternative solutions to the same, with the bibliographic information related to good manufacturing practices and personnel hygiene, pose a Manual service delivery to improve pro...

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Bibliografische gegevens
Hoofdauteur: Pillajo Chilig, Mayra Janeth (author)
Andere auteurs: Pilaguano Caiza, Gabriela Carolina (author)
Formaat: bachelorThesis
Taal:spa
Gepubliceerd in: 2013
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Online toegang:http://repositorio.utc.edu.ec/handle/27000/2553
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Samenvatting:This research work has been conducted with the aim of identifying the problems that exist in the customer service and the alternative solutions to the same, with the bibliographic information related to good manufacturing practices and personnel hygiene, pose a Manual service delivery to improve productivity and customer service. For this investigation is first determined that establish goals where you want to go. In order to have the necessary knowledge of the issues to investigate, research is conducted bibliographic structure is the basis for the theoretical framework, primarily considering aspects related to the development of a services manual. Having a manual is one of the fundamental principles for all companies, even when it has a variety of functions and different work teams, varied and above all eminently important both individually and integrally….