Modelo de gestión administrativa en los estudios jurídicos, en el Cantón La Maná, provincia de Cotopaxi
The present research consists on the design of a model administrative management, to improve the quality of services of the legal studies in La Maná, which arose to face the problem of the absence of a model of administrative management to guide the development of activities in an organized way. In...
Պահպանված է:
| Հիմնական հեղինակ: | |
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| Այլ հեղինակներ: | |
| Ձևաչափ: | bachelorThesis |
| Լեզու: | spa |
| Հրապարակվել է: |
2017
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| Խորագրեր: | |
| Առցանց հասանելիություն: | http://repositorio.utc.edu.ec/handle/27000/4633 |
| Ցուցիչներ: |
Ավելացրեք ցուցիչ
Չկան պիտակներ, Եղեք առաջինը, ով նշում է այս գրառումը!
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Ավելացրեք ցուցիչ | Ամփոփում: | The present research consists on the design of a model administrative management, to improve the quality of services of the legal studies in La Maná, which arose to face the problem of the absence of a model of administrative management to guide the development of activities in an organized way. In order to comply with the proposed objectives, exploratory research, descriptive research was used to carry out a detailed description of the processes, using flow charts, field research to carry out the surveys and interviews with the owners of legal studies. Among the methods used are the deductive, analytical to effect the deduction of results and its subsequent analysis, the statistical method for the presentation of the results of the surveys in percentages. The research population consisted of 30 partners and 60 employees of the legal studies of the Pre-Association of Lawyers in La Maná. The result obtained through the surveys and interviews allowed us to diagnose that the processes of judicial cases have not been established, there is no defined structural organization chart and there are shortcomings in the documentation file. Given this, it was considered appropriate to design a model of administrative management by processes by analyzing the microenvironment of legal studies with their respective weightings, the description of the administrative macroprocess in subprocesses of: legislative, executive management, legal services, administrative, operational management and human resources. The process-based administrative management model included the customer focus, unit of command, unit of management, stability and duration of personnel in a position, approach to processes and strategies of discipline and order; which will guide the administrative activities in an organized way and offer a better quality of services to the users. The analysis of the impacts allowed to know that the impact generated by the development of the research was 3.38 equivalent to high because the strategies were designed according to the needs of legal studies. |
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