Modelo de gestión en la calidad de servicio mediante la Normativa ISO 9001: 2015 para el Hostal Café Tiana.
This research focused on design a quality management model through the ISO 9001: 2015 standard, which aims to strengthen the quality of service in the Hostel Café Tiana due to the scant planning and little follow-up to the client. Through a quantitative, inductive where deductive methodology. For th...
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| Format: | masterThesis |
| Language: | spa |
| Published: |
2021
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| Subjects: | |
| Online Access: | http://repositorio.utc.edu.ec/handle/27000/7655 |
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