Medición del desgaste ocupacional en trabajadores de farmacias económicas de la ciudad de quevedo

The objective of this study is to assess occupational burnout in employees of Farmacias Económicas in Quevedo, using the Maslach Burnout Inventory (MBI), a validated tool created by Christina Maslach and Susan E. Jackson, which addresses the key dimensions of burnout: emotional exhaustion, depersonalization, and low personal accomplishment. This syndrome, related to psychosocial risks, manifests from repeated exposure to factors causing chronic work-related stress. It has also been linked to workers' ability to handle work demands, their control over tasks, social support, contract types, and work-life balance. The results obtained from the MBI questionnaire highlight that a significant percentage of employees experience emotional exhaustion; 81.25% fall into the medium category of emotional exhaustion, while 18.75% show a high level, with no cases in the low category. The most concerning dimension is depersonalization, evident in 56.25% of employees at high levels. This finding suggests that more than half of the workforce may exhibit signs of coldness and emotional detachment, clear indicators of occupational burnout. Furthermore, 43.75% are at risk of developing the syndrome if not addressed in time. Regarding the personal accomplishment dimension, 37.5% have a low level, indicating a significant proportion of employees with a limited perception of personal accomplishment in their work environment, which is associated with low performance and lack of connection with their work, while 62.5% show a medium level. In general, 25% of the surveyed population, equivalent to 4 workers, display signs of suffering from burnout syndrome, with the possibility that those in medium levels are also at risk of developing it without early intervention. Additionally, a program for preventing and managing occupational burnout is included, taking into account the organizational, social, and personal factors that influence it.

• Hovedforfatter: Párraga Hurtado, Lissette Vivianna (author)
• Format: bachelorThesis
• Sprog: spa
• Udgivet: 2024
• Fag: Desgaste ocupacional; Estrés crónico; Cansancio emocional; Despersonalización; Realización personal; Salud mental
• Online adgang: https://repositorio.uteq.edu.ec/handle/43000/7919