Gestión del recurso humano enfocada a la calidad total para la Comercializadora de ropa fashion club Cía. Ltda. Quevedo, 2015

This study was conducted at the premises of the marketer of apparel Fashion Club Cia. . Ltda Quevedo located in located in the Shopping via Quevedo ride - Good faith. Whose problem is reflected in the low performance and professional growth, absence of a job description that allows for the selection of new staff, choose the most suitable for the office, have not existed together training processes which led to worsen quality of service attached to the lack of motivation that reflects the employee. This aimed to diagnose the current model of human resource management; determine the quality of service and create a model for human resource management focused on total quality to the Global Fashion Clothing Co. Club. Ltda. Quevedo The results obtained from the research were.The clothing retailer Cia Ltda Quevedo Fashion Club does not develop fully the processes that normally develop in the management of human resources in accordance with that indicated 65% of respondents ; does not display a process of total quality and customer perceptions about the quality of service is poor. It was established as the thesis proposal: raising tools to improve recruitment and selection process; develop a training plan and create the tools for performance evaluation process for Fashion Club clothing retailer Cia. Ltda.

• Hlavní autor: Rodríguez Alava, Johanna Vanessa (author)
• Médium: bachelorThesis
• Jazyk: spa
• Vydáno: 2015
• Témata: Gestión del recurso humano; Calidad total; Comercializadora de ropa fashion club
• On-line přístup: http://repositorio.uteq.edu.ec/handle/43000/3162