Manual de funciones para mejorar el proceso administrativo de la empresa carseg s.a hunter sucursal Quevedo, provincia de los Ríos, año 2012”

Present investigation is it was developed in the Company CARSEG HUNTER S.A BRANCH QUEVEDO, it is a company dedicated to the installation of systems of security by means of devices satelitales. It has the licentiate technology The Jack Corp. This was selected to protect vehicles that transport materials of high risk in the USA, and thanks to this on-line wireless net, it has been possible to have 98% of effectiveness checked in all the recoveries. In Quevedo the offices of CARSEG CORP. HUNTER is located in the avenue Walter Andrade Fajardo and the Fifth citadel San José South, in the city he/she is approximately 9 years old offering this service, Mrs. Carolina Silva González occupies agency Boss's position. Their main office is located in the city of Guayaquil in the Cdla. North Vernaza Mz. H Lots 2,7 and 8 behind of the Mali of the Sun, beginning their activities June 3 1993. In a meeting maintained with the Administrator of the Company, it was verified several negative aspects that were presenting for the ignorance of their work positions, when not possessing a manual of functions, among these it could stand out, assignment of responsibilities without capacity to carry out them, loss of time when offering solutions to situations that otherwise should be analyzed, evaluated and solved by the responsible employee every time that you/they are presented, besides not having in clear their functions and that that to newspaper, the whole personnel carries out the same functions. Analysis was made to the current situation of the Company CARSEG HUNTER S.A BRANCH QUEVEDO, in order to determine problems existent, this information it was presented in the results by means of figures with itsrespective tabulation and analysis, later on the areas were identified that conform the organizational structure of the Company, for that which a flowchart of the same one was elaborated. He/she was carried out an analysis and description of on information that I help to the design of the manual of functions where the activities and responsibilities were specified in each one of the positions as well as the processes that are developed in the Company giving the most outstanding in the interview carried out with the collaborators of the Company CARSEG HUNTER S.A BRANCH QUEVEDO as a result, he/she is discovered that it exists a majority that ignores their functions inside this entity, 50% of the employees they have labor overload since they carry out activities that don't correspond to their position, because a delimitation of responsibilities doesn't exist in the activities that are carried out in position, 60% of the administrative collaborators they have never received induction course, considering that they are not established functions and responsibilities its descriptive of functions, the investigation it is not delineated he/she gives as a result in general concise for the existence of a manual of functions that it allows optimar the human resource and to optimize the service inside the Company. The manual of functions constitutes a valuable instrument of managerial administration that allows that the collaborators in the different hierarchical levels of the organic structure have clarity and full knowledge of its functional competition and responsibility at level of each work position.

• Yazar: Gonzáles Coto, Luz María Victoria (author)
• Materyal Türü: bachelorThesis
• Dil: spa
• Baskı/Yayın Bilgisi: 2012
• Konular: Manual de funciones; Proceso administrativo; Empresa Carseg
• Online Erişim: http://repositorio.uteq.edu.ec/handle/43000/3117