Las tecnologías de la información y la comunicación y su impacto en la optimización de los servicios públicos en la casa judicial quevedo, 2023

This research analyzes the role of Information and Communication Technologies (ICT) in the modernization and improvement of operational efficiency and the quality of public services at the Casa Judicial Quevedo, Ecuador. Implemented technologies were identified, key performance indicators (KPIs) were defined, and their impact was evaluated in aspects such as the number of cases handled, response times, user satisfaction, and transparency. The results show that the Casa Judicial Quevedo has implemented various digitalization systems to optimize the management of its public services, notably the Sistema Automático de Trámite Judicial Ecuatoriano (SATJE), which automates processes such as case assignment, processing, and tracking, and the Sistema de Gestión de Casos Judiciales (SGCJ), widely used for monitoring and resolving judicial cases. Other relevant systems include the Portal de Expedientes Electrónicos, which facilitates digital access to case files, and the Sistema de Notificaciones Electrónicas, which reduces reliance on physical processes. The KPIs applied to evaluate their impact reflect significant improvements: an average of 12:11 minutes in case resolution times, an 88% resolution rate, and 84% user satisfaction after digitalization, highlighting progress in operational efficiency, service quality, and accessibility.

• Autor principal: Mora Méndez, Maricela Mariuxi (author)
• Formato: masterThesis
• Idioma: spa
• Publicado em: 2025
• Assuntos: Casa Judicial Quevedo; Digitalización; Eficiencia
• Acesso em linha: https://repositorio.uteq.edu.ec/handle/43000/8160