Análisis de la calidad de los servicios de la empresa de telecomunicaciones transtelco por medio de la construcción de un Software basado en el modelo de medición servqual
This research 's main objective was to develop a tool to measure the perception of service Transtelco customers to continuously improve the care provided by the company. The telecommunications sector has grown considerably in recent years in the country , for which the Government has created va...
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| Main Author: | |
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| Format: | masterThesis |
| Language: | spa |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://repositorio.uteq.edu.ec/handle/43000/122 |
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