Aplicación de la norma iso 9001:2008 y su impacto en la gestión administrativa de la dirección distrital 12d03 Mocache – Quevedo – Educación, periodo 2014 – 2015

The District Office 12D03 Mocache - Quevedo - Education, has its headquarters in Uruguay and Honduras, parroquia San Camilo, Cantón Quevedo, Los Ríos Province, institution that was created in December 2013. The investigative process to evaluate the ISO 9001: 2008 and its impact on administrative management was an explorative, descriptive, explanatory and diagnostic investigation of the target population: 40 officials and 140 authorities of educational institutions; The deductive, inductive, descriptive, analytical and synthetic methods allowed the diagnosis and identification of the surrounding problematic in the entity. The results show that the ISO 9001: 2008 application processes have been identified, the institution has applied it since 2014, standardizing processes and agility for internal and external procedures, as well as methods of controlling corrective and preventive actions and also apply Indicators through the standard for improvement in procedures. Although users do not reflect high levels of satisfaction regarding the quality management of administrative processes, despite the fact that a response was obtained outside the established time as indicated in the process of processing. The administrative management of the District Direction 12D03 was measured by indicators of requirement follow-up (92%); Reviews carried out (75%); Corrective actions (67%) and preventive actions with 60%. In quality indicators is the number of days set for delivery of response or documentation with 75% and procedures handled on time with 83% efficiency. It is defined that 10% does not have profile according to the position, even in strategic areas; The knowledge required by the position (30%) and the skills and abilities (23%) are the most inclusive items in the staff selection process; 55% do not know the procedures that are part of the quality management system. The organizational structure of the District Direction is based on processes and the internal ones were identified: governor, noun, adjectives of advisory, adjective of support. External, social communication and shopping. It is recommended to maintain the processes as a prototype of a valid administrative structure oriented towards the satisfaction of the needs and expectations of the client.

• Príomhchruthaitheoir: Aguirre León, Karen Verónica (author)
• Formáid: masterThesis
• Teanga: spa
• Foilsithe / Cruthaithe: 2016
• Ábhair: Aplicación; administrativa; gestión
• Rochtain ar líne: http://repositorio.uteq.edu.ec/handle/43000/1917