Gestión administrativa - Operativa y su incidencia en los servicios de la Agencia Nacional de Transito - Quevedo, periodo 2013-2014. Propuesta de sistematización operativa.

The present study was to evaluate the incidence of administrative - operating in the services of the National Agency Transit Canton Quevedo in the period 2013 - 2014, as it is a public institution whose primary purpose is to plan, control and regulate land transport, transit and road safety around the country to ensure free and safe land mobility. The National Transit Agency Quevedo Canton serves an average of 65631 people who perform vehicle registration procedures, certifications, licenses, permits, etc., because of this there have been problems in the controls carried out internally to the system operational review, the staff is not trained in what you have to do customer service, thereby causing inconvenience to users who attend this institution. The techniques used were observation, user surveys and interview the manager of the National Agency Transit Quevedo canton. Once the user survey applied can be determined that there is dissatisfaction with the service because the processes are very slow having to spend a day in order to get the service, and in the interview the manager where he said the administration - Operational has been improving but have not been able to achieve greater efficiency for lack of space and equipment, and processes that have been developed are being done manually. To improve the current problems is presenting National Transit Agency Quevedo Canton operational systematization a proposal for improvement in the administration arises - operational, focusing on a computer system AXIS 4.0

• Autor principal: Mazón Bustamante, Carlos Hugo (author)
• Format: masterThesis
• Idioma: spa
• Publicat: 2015
• Matèries: Gestión administrativa; Servicios; Agencia; Tránsito; Sistematización; Operativa
• Accés en línia: http://repositorio.uteq.edu.ec/handle/43000/5740