Modelo de gestión de calidad y atención al usuario del Gobierno Autónomo Descentralizado Municipal del cantón Bolívar

The purpose of this research was to design a quality management model that contributes to the improvement of user service in the Decentralized Autonomous Municipal Government of the canton of Bolívar. To this end, three phases were developed: identification of the management models and methodologica...

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Bibliographic Details
Main Author: Delgado Dueñas, Erika Paola (author)
Other Authors: Loor Zambrano, Lorena Lisbeth (author)
Format: bachelorThesis
Language:spa
Published: 2025
Subjects:
Online Access:http://repositorio.espam.edu.ec/handle/42000/2777
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