Plan norma ISO/IEC 20000-1 en el área de soporte técnico de la unidad de tecnología de la ESPAM MFL

The present titling work is based on the proposal of an ISO/IEC 20000-1 Standard Plan in order to support the improvement of the services that are provided and executed in the Technical Support area of the ESPAM MFL Technology Unit. The research arises in response to the importance of achieving qual...

• المؤلف الرئيسي: Cruz López, Martha Gabriela (author)
• مؤلفون آخرون: Moreira Monserrate, Yuli Cristina (author)
• التنسيق: masterThesis
• اللغة: spa
• منشور في: 2022
• الموضوعات: Norma ISO 20000-1; Departamento de Tecnología; Soporte Técnico; Procesos; PDCA; ITIL; COBIT
• الوصول للمادة أونلاين: http://repositorio.espam.edu.ec/handle/42000/1685