Plan de gestion de incidentes que afectan a los equipos informáticos de la ESPAM MFL

This research aims to develop a management plan for incidents affecting the computers of the Polytechnic School of Manabi Agricultural Manuel Felix Lopez, establishing courses of action to reduce the impact of incidents and improve user productivity. To this end, the Incident Management ITIL methodo...

• Auteur principal: Cuzme Romero, María Gabriela (author)
• Autres auteurs: Pinargote Anchundia, Roxanna Elizabeth (author)
• Format: bachelorThesis
• Langue: spa
• Publié: 2015
• Sujets: Gestión; Plan de gestión; Incidentes informàticos; ITIL
• Accès en ligne: http://repositorio.espam.edu.ec/handle/42000/55