Plan de gestion de incidentes que afectan a los equipos informáticos de la ESPAM MFL

This research aims to develop a management plan for incidents affecting the computers of the Polytechnic School of Manabi Agricultural Manuel Felix Lopez, establishing courses of action to reduce the impact of incidents and improve user productivity. To this end, the Incident Management ITIL methodo...

• מחבר ראשי: Cuzme Romero, María Gabriela (author)
• מחברים אחרים: Pinargote Anchundia, Roxanna Elizabeth (author)
• פורמט: bachelorThesis
• שפה: spa
• יצא לאור: 2015
• נושאים: Gestión; Plan de gestión; Incidentes informàticos; ITIL
• גישה מקוונת: http://repositorio.espam.edu.ec/handle/42000/55