Plan de gestion de incidentes que afectan a los equipos informáticos de la ESPAM MFL

This research aims to develop a management plan for incidents affecting the computers of the Polytechnic School of Manabi Agricultural Manuel Felix Lopez, establishing courses of action to reduce the impact of incidents and improve user productivity. To this end, the Incident Management ITIL methodo...

• Главный автор: Cuzme Romero, María Gabriela (author)
• Другие авторы: Pinargote Anchundia, Roxanna Elizabeth (author)
• Формат: bachelorThesis
• Язык: spa
• Опубликовано: 2015
• Предметы: Gestión; Plan de gestión; Incidentes informàticos; ITIL
• Online-ссылка: http://repositorio.espam.edu.ec/handle/42000/55