Propuesta de un modelo de mejoramiento de la calidad del servicio al cliente del Miduvi de la provincia de Manabí

The aim of this study was to evaluate the quality of service in order to determine the degree of user satisfaction in MIDUVI province of Manabí, and it was taken as a starting point the constant complaints by users. The research was descriptive, not experimental, for which it was developed and imple...

• Главный автор: Almeida Quijije, María Leonela (author)
• Другие авторы: Zambrano Macías, Yenny Monserrate (author)
• Формат: bachelorThesis
• Язык: spa
• Опубликовано: 2014
• Предметы: Calidad del servicio; Satisfacción del usuario; Evaluación del servicio; Plan de mejora
• Online-ссылка: http://repositorio.espam.edu.ec/handle/42000/181