Análisis de la calidad del servicio y su incidencia en la satisfacción del cliente, de la empresa INCAVIT

Service quality is considered a crucial factor for competitiveness and organizational success, especially in service-oriented industries. In this context, the present research focuses on analyzing the relationship between service quality and customer satisfaction at the company INCAVIT S.A. The stud...

• Päätekijä: Corral Bravo, Sonia Yuliana (author)
• Muut tekijät: Loor Moreira, Jacinto Andrés (author)
• Aineistotyyppi: bachelorThesis
• Kieli: spa
• Julkaistu: 2025
• Aiheet: Calidad; Servicio; Satisfacción del cliente; Gestión; Estrategia
• Linkit: http://repositorio.espam.edu.ec/handle/42000/2731