Análisis de la calidad del servicio y su incidencia en la satisfacción del cliente, de la empresa INCAVIT

Análisis de la calidad del servicio y su incidencia en la satisfacción del cliente, de la empresa INCAVIT

Service quality is considered a crucial factor for competitiveness and organizational success, especially in service-oriented industries. In this context, the present research focuses on analyzing the relationship between service quality and customer satisfaction at the company INCAVIT S.A. The stud...

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Bibliographic Details
Main Author: Corral Bravo, Sonia Yuliana (author)
Other Authors: Loor Moreira, Jacinto Andrés (author)
Format: bachelorThesis
Language:spa
Published: 2025
Subjects:
Calidad
Servicio
Satisfacción del cliente
Gestión
Estrategia
Online Access:http://repositorio.espam.edu.ec/handle/42000/2731
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http://repositorio.espam.edu.ec/handle/42000/2731

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