Mejoramiento de los procesos de atención al cliente en el Hospital Dr: Aníbal González Álava Calceta
The research aimed to central process for improving customer services in admissions, emergency and laboratory at the Dr. Aníbal González Álava hospital in the city of Calceta, starting by applying tools, methods and techniques that show initial situation in patient satisfaction for their care receiv...
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| Natura: | bachelorThesis |
| Lingua: | spa |
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2013
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| Accesso online: | http://repositorio.espam.edu.ec/handle/42000/152 |
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