Índice integral para la medición del nivel de servicio de la empresa “TRANSMAYORGA S.A.” del cantón La Concordia

Currently, companies need to be competitive by providing quality. The main purpose of this research was to define a comprehensive index for measuring the level of service of the transport company TRANSMAYORGA S.A. in La Concordia canton, in a way that contributes to effective decision-making; for wh...

• Autor Principal: Cárdenas Cagua, Karla Tatiana (author)
• Outros autores: Intriago Peñarrieta, Diego Alexander (author)
• Formato: bachelorThesis
• Idioma: spa
• Publicado: 2022
• Subjects: Índice integral; Nivel de servicio; Método Saaty; Método Delphi; Diagrama de afinidad
• Acceso en liña: http://repositorio.espam.edu.ec/handle/42000/1993