Utilización de la metodología seis sigma para reducir el tiempo de respuesta vía telefónica, en la resolución de problemas sobre el manejo del sistema informático para clientes de una compañía de desarrollo de software en la ciudad de Guayaquil

The present work aims to develop, implement and maintain the enterprise base of the project, the principles of a Quality System. To achieve this goal has been to implement the philosophy of Six Sigma DMAIC methodology used strategically by its acronym in English, means: Define, Measure, Analyze, Imp...

• Tác giả chính: Daniel, González Cornejo (author)
• Tác giả khác: Ayari, Lara Tagle (author), Guillermo, Ordoñez Loor (author), Jaime, Lozada (author)
• Định dạng: article
• Ngôn ngữ: spa
• Được phát hành: 2009
• Những chủ đề: LIMITE SUPERIOR; LIMITE INFERIOR; CAPACIDAD DEL PROCESO; COEFICIENTE DE CORRELACIÓN.
• Truy cập trực tuyến: http://www.dspace.espol.edu.ec/handle/123456789/6894